What's new in Delta

Across our region, we are investing in community-based care by increasing health care resources in community settings. This means patients will receive the right level of care in the right places. This is about looking at the programs and services we provide and making decisions that are in the best interests of patients and residents, decisions that will help people avoid being in hospital, get them out of hospital more quickly and support them more fully in the community and in their homes.

What we are talking about is a complex shift of resources but our goal is clear – to promote health, wellness and prevention in our communities. All of our decisions are based on what is best for the communities we serve and the people we care for.

Here are some examples of how this is happening in Delta.

Community Services in Delta

Residential Care

  • In Delta, planning is underway for a business case to build new residential care to replace the aged Mountainview Lodge and add a small increase to bed capacity.

Mental Health and Substance Use

  • Integrated Transition of Care teams operate between the Surrey Memorial Hospital Psychiatry Program and Delta Mental Health Centre to provide enhanced support, 7 days a week, for individuals who have been discharged from hospital into the care of their community mental health and substance use centre.

Delta Hospital Updates

  • In 2014/15 we invested in $1.005 million in capital equipment for Delta Hospital, including infusion pumps. 
  • Recent investments in the hospital include a new medical imaging and lab services centre, funding for three operating rooms, a pre-admission clinic where patients will be screened and assessed for their surgeries, an enhanced orthopedic and cast clinic, and the availability of short-stay beds in the event an overnight stay is required by patients undergoing day surgery.

Regional Updates

Across Fraser Health, we are investing in:

Home Health

  • This program provides clients who need help to manage their health and to live safely in their homes with case management services, nursing support, older adult day programs, respite service for caregivers, and more. We have added staff to improve access to home support – bathing and medication management, for example – and other home health services – wound care and short term-physiotherapy – by clients who are either recovering at home following a hospital stay or seniors who need help to remain independent at home.

BreatheWELL/COPD

  • This community program offers clients with a diagnosis of chronic obstructive pulmonary disease (COPD) home-based education to help them manage their disease and prevent flare-ups which could otherwise send them to the emergency room or result in hospitalization. A respiratory therapist works with the client and their doctor to develop a health improvement plan, and connects the client with community services such as lung rehabilitation, home supports, rehabilitation therapy and exercise programs. As of March 2016, 1,430 people are accessing the service across the region. The program is now expanding to Fraser Health residential facilities.

Mental Health and Substance Use

  • Across the region, 226 new and redeveloped beds will become available for clients with mental health and substance use challenges in 2016/17. Of these, 96 are residential care beds (a mix of licensed residential care and assisted living); 33 are Supported Independent Living subsidies; and 97 contracted beds will provide services and supports to individuals with substance use challenges.
  • Assertive Community Treatment (ACT) teams provide support for hard-to-reach adults with serious and persistent mental illness who have not connected with, or responded well to traditional mental health care. The ACT teams are comprised of various mental health and substance use who deliver 75 per cent of services in settings such as a person’s home, shelters, drop-in centres, or parks. Currently, we have four ACT teams supporting almost 300 clients across six communities across our region. A total of 60 clients are served in Surrey/North Delta.
  • The Rapid Access Clinic provides timely access to a one-time consultation with a psychiatrist and nurse from a local mental health centre in order to provide a general practitioner or nurse practitioner with treatment recommendations.
  • The START Team (1-844-START11) provides an assessment and intervention program for 6-18 year olds experiencing a mental health crisis in Fraser Health.
  • A state-of-the-art Child and Adolescent Psychiatric Stabilization Unit (CAPSU) for children and adolescents with urgent mental health issues is set to open this spring at Surrey Memorial Hospital. CAPSU will serve young people from across the region, aged six to 17, who need a five- to seven-day stay in hospital for stabilization. CAPSU will be home to a Snoezelen™ Room, a multi-sensory environment used to help reduce agitation and anxiety and stimulate and encourage communication, the first of its kind for children and youth in a hospital psychiatric unit in Canada.  

Residential Care

  • We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs. In 2016 we will add 403 new residential care beds and we will bring 228 of our existing residential care beds up to current care standards. Across the region, with new investments this year we have a total of 8,254 residential care beds available in Fraser Health, an increase of 7.9% since 2010.

Outpatient Rehabilitation

  • We are developing patient-centered clinical tools and processes to improve access and coordination of services, to enhance outcomes.

Recent kudos for our health care providers

  • My husband and I recently went to Delta Hospital for an ultrasound. This was our first time in Delta and couldn't help but notice the lovely welcoming atmosphere of the hospital. Everyone we meet smiled and was kind. As we sat waiting for the test we noticed how staff greeted each other in positive ways. We especially appreciated the volunteer who was playing the piano in the coffee area. Seemed more like going to "Cheers" than a clinical setting (except there was no beer, of course). Thanks. (Via feedback@fraserhealth.ca)
  • This letter is to acknowledge the care, consideration and concern taken by all of the doctors and nurses that work in the observation area, especially the nurses that for 12-hour shifts attend to every aspect of their patients' concerns. Some of these patients were suffering with dementia and the nurses provided them with extra care and reassurance. (Via the Delta Optimist)
  • I'm embarrassed to admit I'm not sure of the name of the nurse who took care of me for much of that time but I believe it was Erica. She was the nurse who first greeted me upon entering the ER and the last one to send me off. Her stoic kindness never wavered. During one the many humiliating tasks she had to undertake with me, I ineffectually apologized for her having to go through this. She responded matter-of-factly, ‘it's part of life’. She had a knack for anticipating the next step in the treatment…, she was the rock and a kind of saviour. Here's to you, Erica. Hope Delta Hospital treats you with as much respect, dignity and consideration as you treat others. You're something truly special. (Via feedback@fraserhealth.ca)
  • All of the nurses were so amazing and took such good care of me. Especially Cheryl, the RN who admitted me, was so great. I was feeling really crappy from the prep so she got me in a bed right away and gave me some meds to help me feel better. I felt like she was taking care of me as someone would for their own family. Sorry I don't remember the names of the other nurses, but they were all so great. Also, the anesthesiologist was great at explaining the procedure to me and making me feel at ease. This was not a fun procedure to prepare for and to go through, but the care I received at this unit was the best I have ever had at any hospital. (Via feedback@fraserhealth.ca)

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