The following information provides a snapshot of some of the health services available within or near New Westminster. Depending on your needs, you will have access to a broader continuum of speciality resources and health care professionals located throughout Fraser Health and Vancouver Coastal Health.

  • Population profile
    • Average family income after-tax: $76,423
    • Unemployment rate in 2011: 7.9%
    • Non-official languages spoken at home in 2011: Punjabi (2.6%), Mandarin (2.1%), Tagalog (1.8%)
    • Physicians per capita: 110 per 100,000
    • Specialists per capita: 330 per 100,000
    • Average life expectancy: 80.6

    Learn more about the health profile for New Westminster.

  • Key facts

    Population

    70,104 (2014 data)

    By 2024, the population of New Westminster is expected to grow by 18 per cent.

    Healthy aging

    New Westminster’s Healthy Aging Report provides key information to underpin strategies to improve the health status of seniors in Fraser Health and keep them in the community.

    Community profiles

    New Westminster’s Community Profile provides local data to support collaborative community health planning.

    New Westminster schoolswww.newwestschools.ca

    The District has 12 schools:

    • 9 elementary schools
    • 2 middle schools
    • 1 secondary school
    • 3 Alternative youth programs
    • Adult learning centres
    • Home Learner’s program

    The District has approximately 6,988 students and over 400 teachers.

    City of New Westminster www.newwestcity.ca

    City of New Westminster Healthier Communities Partnership | www.newwestcity.ca/healthy-community

  • Hospitals

    Royal Columbian Hospital

    330 E Columbia Street, New Westminster, B.C. | 604.520.4253

    Royal Columbian Hospital has 402 acute care beds and 24 neonatal intensive care (NICU) bassinettes. As one of three regional hospitals in Fraser Health, Royal Columbian Hospital provides primary, secondary, and tertiary services, which include 24/7 emergency, outpatient, ambulatory care and a range of inpatient services which are supported by and integrated with a range of community services.

    In 2016/17 Royal Columbian Hospital saw 75,246 emergency room visits, provided care to 21,464 inpatient and 17,205 surgical daycare cases, delivered 2,886 newborns and had 203,337 visits to ambulatory care.

    As a regional hospital, Royal Columbian Hospital provides mostly referral services in a variety of medical and surgical specialties such as mental health and substance use, internal medicine, cardiology, gastroenterology, nephrology, orthopedics, otolaryngology, gynecology, urology, ophthalmology, plastic surgeries and a very well established maternal, infant, child/youth program offering levels one, two and three obstetrical care, levels one and two nursery, neonatal intensive care, and paediatric inpatient service.

    In addition, Royal Columbian Hospital also provides a number of highly specialized acute care services such as tertiary trauma, cardiac surgery, neurosurgery, interventional cardiology and thoracic surgery that often require the care of multiple medical specialists, multidisciplinary care teams and the use of specialized equipment and technology.

    In keeping with the network and system’s approach to organizing and delivering services in Fraser Health, Royal Columbian Hospital serves not only its local community of New Westminster, but also acts as a primary referral centre for patients from community hospitals who require higher levels of care. 

    In addition to being the primary referral centre for community hospitals, Royal Columbian Hospital is also a designated referral centre in Fraser Health for some of the highly specialized services offered at the site such as cardiac catheterization, open heart surgery, trauma, and neurosurgery. 

    Royal Columbian Hospital is a clinical academic campus playing an active role in medical education by providing training to University of British Columbia (UBC) medical students as well as junior and senior residents from some UBC residency programs. Royal Columbian Hospital offers wide exposure to community and referral based clinical medicine in all major disciplines.

    Hospital services

    • 24/7 Emergency
    • Ambulatory care
    • Medical and surgical specialties
    • Outpatient and inpatient services
  • Community services

    Home and community care services

    • New Westminster Home Health office provides nursing support, older adult day programs, case management, respite care and more.
    • How to Access: Home Health services can be accessed by calling the Home Health Service Line at 1-855-412-2121. The home health team will start the assessment process, assign a case manager and then conduct an assessment of the person’s care needs to determine what home health services are required. Some clients may access home health services through a Home Health Liaison when they have been admitted at a hospital and cannot return home without support.

    Residential care and assisted living 

    • We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs.
    • New Westminster currently has two Fraser Health owned and operated facilities and three contracted facilities. These facilities provide 407 residential care beds in the community.
    • How to access: Subsidized residential care beds can be accessed by calling the Home Health Service Line at 1-855-412-2121. The home health team will start the assessment process, assign a case manager and then conduct an assessment of the person’s care needs to see if they are eligible for residential care. If a person already has a case manager and is receiving care at home, they can speak directly with their case manager about their desire for residential care.

    Mental health and substance use

    • Please see the tab below for mental health and substance use services available in New Westminster.
    • How to access: Please call the New Westminster Mental Health office at 604-777-6800. Those looking for substance use support can also call the province-wide Alcohol and Drug Information Referral line at 604-660-9382 or 1-800-663-1441.

    Public Health

    • We provide a range of services to promote health and wellness in the community.  These services include but are not limited to:
      • immunizations
      • pregnancy and early motherhood care
      • early childhood development
      • speech therapy
      • hearing clinics
      • nutrition
      • dental care
      • youth clinics
      • harm reduction
    • How to access: Please call the New Westminster Public Health unit at 604-777-6740.

    For more information on your community, visit the Community Health Atlas.

  • Mental health

    Services located in the New Westminster include:

    • Psychiatric Liaison Nurse in the Royal Columbian Hospital Psychiatric Emergency Unit (7 days/week)
    • Acute Adult Inpatient Unit at Royal Columbian Hospital (30 beds)
    • Clinical Liaison service to medical and surgical areas in Royal Columbian Hospital
    • Psychiatric Outpatient Program (includes General Psychiatry, Psychiatric Urgent Referral Clinic)
    • Reproductive Psychiatric Clinic at Royal Columbian Hospital
    • Regional Neuropsychology Assessment and Consultation
    • Psychosis Treatment Optimization Program (PTOP) provides additional supports for individuals living with psychosis who have not responded well to previous treatments
    • Early Psychosis Intervention (EPI) Program for 13- to 30-year olds
    • Community Mental Health Centre
      • Central Intake and Referral Service
      • Adult Short-Term Assessment and Treatment (ASTAT) Team: session limited 1:1 counselling
      • Rapid Access Clinic (RAC): outpatient psychiatry consultations
      • Adult Community Support Services (ACSS) Team: for individuals with a serious and enduring mental illness, including rehabilitation services
      • Group Therapy Services (GTS): core and specialty groups
      • Assertive Community Treatment (ACT) Team: intensive community support for individuals diagnosed with severe and persistent mental illness and living at risk
      • Older Adult Community Mental Health: short-term assessment and treatment for older adults with psychiatric issues
      • Supported Housing and Residential Program (SHARP): a variety of levels of care available with housing options
      • Concurrent Disorder Therapist: for clients with mental health and substance use issues
      • Integrated Transition of Care Team (ITCT): for clients/patients being discharged from Royal Columbian Hospital and requiring intensive short term follow-up support
    • Community Rehabilitation Services: Vocational Rehabilitation, Occupational Therapy, Recreation Therapy Services, Peer Support & Wellness Program, Clubhouse Program, Therapeutic Volunteer Program, Breathing Easy and Talking Tobacco Programs through Clubhouse, Rehabilitation Fund
    • Contracted substance use outpatient counselling/prevention program serving adults and youth (includes Youth Outreach Workers and School and Community-based Prevention Program)
    • DEWY (Day, Evening, Weekend Youth intensive day treatment program)

    Regional services available to individuals in New Westminster include:

    Substance use services 

    • Creekside Withdrawal Management Service (adult detox and dedicated youth detox/30-day stabilization beds)
    • Creekside Daytox Program (medically monitored day program)Maple Ridge Treatment Centre (intensive residential treatment program for men)
    • Maple Ridge Treatment Centre (intensive residential treatment program for men)
    • Kinghaven Treatment Centre (intensive residential treatment program for men)
    • Peardonville House (intensive residential treatment program for women – can accommodate preschool age children)
    • Contracted supportive recovery facilities for men and women called STLRs (Stabilization and Transitional Living Residences)
    • Second stage supportive housing
    • DEWY (Day, Evening, Weekend Youth intensive day treatment program)
    • Intensive day treatment program for adults (TEAM – co-ed; WELL - Women’s intensive; MELL – Men’s intensive)

    Mental health

    • Psychosis Treatment Optimization Program (PTOP) provides additional supports for individuals living with psychosis who have not responded well to previous treatments
    • Gaining Ground, a Fraser Health teen and young adult mental health promotion, prevention and early intervention initiative includes mindcheck.ca (a provincial website) and Speak Up (dedicated online space as well as targeted education and youth peer network)
    • Youth Concurrent Disorders Program for youth with issues in both mental health and substance use
    • Developmental Disabilities Mental Health Services for adolescents and adults with both developmental disabilities (IQ of 70 or less) and complex mental health needs
    • Psychiatric High Acuity Unit (PHAU) at Abbotsford Regional Hospital and Cancer Centre and Surrey Memorial Hospital
    • Fraser Health Outpatient Eating Disorders Program
    • Fraser Health Child and Youth Neuropsychiatry Clinic, Child and Youth Psychiatry General Teaching Clinic as well as Infant Psychiatry Clinic on Surrey Memorial Hospital grounds
    • In-patient Adolescent Psychiatric Unit at Surrey Memorial Hospital
    • Adolescent Day Treatment Program (ADTP) at Surrey Memorial Hospital
    • START (Short Term, Assessment, Response, Treatment) Teams – program for youth
    • Reproductive Psychiatric Clinic at Royal Columbian Hospital Outpatient Department and Gateway Station Mental Health
    • Regional Neuropsychology Assessment and Consultation at Royal Columbian Hospital Outpatient Department
    • Community Residential Emergency Short Stay Treatment (CRESST) at Abbotsford, Surrey and New Westminster
    • Neuropsychiatry Outreach Clinic, located at Delta Hospital, provides specialized assessments and consultation for individuals with mental illness and brain injury
    • Ministry of Social Development and Social Innovation (MSDSI) Program (liaison/integration service between Mental Health and Substance Use and Probation Services)
    • Regional Tertiary (intensive and highly specialized) Mental Health Services:
      • Arbutus Place, 42-bed Older Adult Rehabilitation and Behavioural Stabilization Program in Langley
      • Clayton Heights, a 29-bed Older Adult Rehabilitation and Behavioural Stabilization Program in Surrey
      • Connolly Lodge, a 20-bed adult specialized residential facility on Riverview grounds
      • Cottonwood Lodge, a 24-bed adult specialized residential facility on Riverview grounds
      • Cypress Lodge, a 20-bed mental health rehabilitation facility on Riverview grounds
      • Cedar Ridge, a 20-bed Adult Mental Health Rehabilitation Unit in Chilliwack
      • Memorial Cottage, a 25-bed mental health rehabilitation facility in Langley
      • Memorial Cottage, a 24-bed Acute Older Adult Unit in White Rock
      • Neuropsychiatry In-patient Program for adults with complex brain disorders/injuries and mental illness (Fraser Health has 10 beds in a Vancouver facility)
    • Family Support, Education and Respite Program
    • Mental Health Advocacy Services
    • Disability Rights Advocacy website – Ask an Advocate

    Emergency services:

    Centralized Fraser Health Crisis Line provides 24/7 telephone support, crisis intervention, suicide prevention and community resource information for people of all ages:

    • 604-951-8855 for callers residing west of Aldergrove
    • 1-877-820-7444 toll-free for callers east of Aldergrove

    For information about these services please contact: New Westminster Mental Health Centre: 604-777-6800 |403 – 6th Street, 2nd floor | New Westminster

    Or visit the mental health and substance use section of our website.

    Province-wide Alcohol and Drug Information Referral: 604-660-9382 or 1-800-663-1441

  • Overdose response supports and services

    Prevention

    Community forums:  Developed partnerships with School District 40, District Parent Advisory Committee and New Westminster Police Department to engage parents in overdose dialogue “Being Present in the Face of The Fentanyl Crisis: A Community Discussion”.

    Events: Hosted booths at community events in New Westminster, such as Recovery Day, Family Day Festival, New West Pride, to provide opportunity for naloxone training.

    Community working groups and partnerships: Fraser Health participates in the New Westminster community working groups, including the Healthy Community Partnership, Local Action Team and Interagency Council.  These groups include participations from community agencies and groups and they work collaboratively to identify new solutions and implement effective strategies. Fraser Health has also collaborated with local family physicians and psychiatrists through the Northwest Division of Family Practice and the Local Action team to increase awareness of services. 

    Education and training 

    Naloxone training: Naloxone training is available through the New Westminster Public Health Unit, Lower Mainland Purpose Society for Youth and Families and the Stride with Purpose Health Van (Lower Mainland Purpose Society for Youth and Families). Harm reduction and naloxone training has been provided to a number of community organizations, including the Salvation Army, Douglas College, Lookout Society and other internal and external health care partners.

    Harm reduction

    Take Home Naloxone kits and harm reduction supplies: Take Home Naloxone kits and harm reduction supplies are available at New Westminster Public Health Unit, New Westminster Mental Health Centre, Lower Mainland Purpose Society for Youth and Families and Stride with Purpose Health Van (Lower Mainland Purpose Society for Youth).

    Safe sharps disposal: Sharps disposal services are available at the New Westminster Public Health Unit, Lower Mainland Purpose Society for Youth and Families and The Russell (Lookout Emergency Aid Society). 

    Safe sharps recovery: Community members who find discarded sharps may contact Stride with Purpose Health Van to arrange collection.

    Surge outreach: Monthly, on weeks when income assistance cheques are issued and during periodic surges in overdose volumes, public health nurses and Mental Health and Substance Use clinicians conduct outreach to areas with high volume of overdoses to distribute Take Home Naloxone, intervene in overdoses, assess and refer people to treatment.

    Treatment

    Outpatient substance use programs: Provided by a contracted agency in New Westminster, outpatient substance use programs include school-based prevention services, individual and group counselling, family support, psycho-education and opioid agonist treatment. 

    Substance use treatment beds: New Westminster residents requiring treatment services have access to supports throughout the region. The 465 beds are a combination of sobering centre mats, withdrawal management, short-term access to recovery, stabilization and transitional living residence and intensive residential treatment beds. These services include specialized support for Indigenous men and women, young men and women ages 19 to 24, and women (including pregnant women). Of these beds, 44 Stabilization and Transitional Living Residences for individuals post-detox that require additional support are located in New Westminster.

    Learn more about our regional supports and services.

  • Health services leadership
  • Our partners

    Royal Columbian Hospital Foundation

    Royal Columbian Hospital has relied on the generosity of the community to care for sick and injured British Columbians since it first opened its doors in 1862. The Royal Columbian continues to rely on community support to save lives, restore health and provide comfort to patients and families.

    330 East Columbia Street
    New Westminster, BC V3L 3W7

    Phone: 604.520.4438
    Fax: 604.520.4439

    info@rchfoundation.com

    www.rchfoundation.com

    Queen's Park Healthcare Foundation

    Queen’s Park Healthcare Foundation is dedicated to actively raising funds to promote the highest standard of care for Queen’s Park Care Centre’s resident, patients and clients, enhancing the environment as more home-like and supporting the dignity of those served.

    315 McBride Blvd.
    New Westminster, BC V3L 5E8

    Phone: 604.517.8661

    Fax: 604.517.8651

    www.qphf.org

    Royal Columbian Hospital Auxiliary

    The Members of the Royal Columbian Hospital Auxiliary are community-minded women and men who donate hundreds of hours of their time every year to operate Auxiliary programs (Library Cart, Critical Care/Support, Crafts, Gift Shop, Lottery Booth, New to you Thrift Shop and Patient Comfort). They raise money to purchase new equipment for the hospital.

    Fraser Northwest Division of Family Practice

    The Fraser Northwest Division of Family Practice encompasses family physicians in parts of Burnaby, New Westminster, Coquitlam, Port Coquitlam, and Port Moody. We represent the traditional catchment area of the Royal Columbian and Eagle Ridge Hospitals.

    www.divisionsbc.ca/fraser-northwest