Provides confidential mental health and substance use crisis intervention services for children and teens.

When to call START

A mental health and substance use crisis is potentially being experienced when there is a rapid onset or change (in the last two - four weeks) of mental health and substance use symptoms, resulting in the youth being unable to participate in their daily activities or relationships. This may include: suicidal thoughts or attempts, self-harming, intense anxiety or depression or high risk of significantly harming others, an inability to stop using substance, continued use despite health issues, increased tolerance (e.g. need to use more to have the same effect), risk taking, overdose(s) or withdrawal symptoms.

9634 King George Boulevard
B.C.V3T 0G7
Phone: 604-585-5561
Fax: 604-585-5560

Hours of operation

Monday - Friday, 9:00 a.m. - 9:00 p.m.
Saturday, Sunday and Holidays, 12:00 p.m. - 9:00 p.m.

If calling outside of office hours please leave a message. Please call ahead to ensure a clinician is available and to book an appointment.


Anyone can call to book an appointment with START, including youth, families, schools, community supports and medical professionals by contacting the START Team at 1-844-START11 (1-844-782-7811).