Access a health care provider to receive timely care for urgent, non-life-threatening illnesses and injuries at a Fraser Health Urgent and Primary Care Centre.
A UPCC is not intended to replace family physicians and nurse practitioners as a person's first point of contact for health concerns, nor does it replace Emergency Departments for life-threatening illnesses or injuries.
Urgent care concern?Answer a few questions to see if a call from an Urgent and Primary Care nurse is the best next step for you. |
Translated resources are available in the following languages: English | Arabic عربى | Punjabi ਪੰਜਾਬੀ | Chinese - Simplified 简体中文 | Chinese - Traditional 繁體中文 | Korean 한국어
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What is an Urgent and Primary Care Centre?
An Urgent and Primary Care Centre (UPCC) is a medical facility that provides:
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Provides care for urgent, non-life-threatening medical concerns when you are unable to see your family practitioner or access a walk-in clinic in a timely manner.
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Assesses your health care needs and helps connect you with the appropriate services, at the UPCC or in the community.
A UPCC is not intended to replace family physicians and nurse practitioners as a person's first point of contact for health concerns, nor will it replace Emergency Departments for life-threatening illnesses or injuries.
Each UPCC’s services are tailored to the community served. Please visit the individual UPCC location pages below for information on services provided.
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Our care teams
UPCC care teams may include:
- Family physicians
- Nurse practitioners
- Nurses
- Dietitians
- Clinical pharmacists
- Social workers
- Clinical counsellors
- Medical office assistants
Patients are assessed and seen based on urgency of care required.
Depending on the UPCC, you may be assessed over the phone or upon your arrival at the clinic, by a registered nurse.
Please visit the individual UPCC location pages below for information on appointments and hours of operations.
A member of a care team may work with you to address your care needs, or they may connect you to the right local services and supports.
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Examples of when to visit a UPCC for urgent care
- Cuts that need stiches
- Skin, sinus or lung infections
- New wounds, including burns
- New or worsening pain
- New mental health issues such as low mood, anxiety or depression
- New nausea and diarrhea
- New pain or burning when peeing
For life-threatening illnesses or injuries, call 911 or go to the Emergency Department to be assessed and treated immediately.
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Additional care services
Fraser Health Virtual Care is available 10:00 a.m. – 10:00 p.m. daily. Call 1-800-314-0999 to speak with a nurse directly.
For all other health concerns, call your family doctor or nurse practitioner if you have one. Same-day appointments are often available.
If you need a family doctor or nurse practitioner, register for the Health Connect Registry.
B.C. residents can also book an appointment to see a pharmacist for 21 minor ailments and prescription contraceptives.
UPCCs do not have these services on-site:
- Medical imaging, including x-ray, ultrasound or CT scanning
- Laboratory services
Access
Language(s) Offered
If you do not understand or speak English well enough to have medical conversations, we can get you a medical interpreter in your language. The medical interpreter will help you communicate with your health care team. The interpreter will join by phone or video, if video is available. Please note, this might take time. This is a free service.
For informal conversations, such as booking appointments, a family member or friend can help you explain what you need to your health care team.