Short Term, Assessment, Response, Treatment (START) Team


The Short Term, Assessment, Response, Treatment (START) Team provides confidential mental health crisis intervention services for children and teens. Formerly known as the Child and Youth Crisis Program.

What is the definition of "crisis"? 

Because there can be so many permutations, there is no one, unique definition for a crisis.

For us, a youth in crisis is often determined after a physician has done an assessment. It can relate to a youth's mental, emotional or physical state. A START clinician or a substance use clinician doing an assessment of someone in an office or in the community can also determine whether a person is in crisis.

A decision is then made if immediate intervention is required, and what other services could be provided longer term. If the intervention required is urgent, this can include using the Mental Health Act if the person meets the criteria for committal.

However, even when a situation for an individual is not a crisis, we may still endeavour to provide them with services on an urgent basis.

What services do we provide?

  • Mental health assessment
  • Safety planning
  • Resource and referral coordination
  • Brief crisis stabilization treatment (individual and/or group) if needed
  • Family support
  • Psychiatric assessment by a psychiatrist if needed
  • Professional consultation

Who can access these services?

Children and teens aged 6 to 18 years who are experiencing the rapid onset (in the past 2-4 weeks) of extreme mental health symptoms resulting in the child/teen being unable to participate in their typical daily activities or relationships.

Mental health crisis may include: self-harming, suicidal thoughts or attempts, intense anxiety or depression, distorted thinking, or high risk of significantly harming others. Child or teen must live in the Fraser region.

How do I access these services?

Youth, families, schools and medical professionals can directly access our services by contacting the START Team at 1-844-START11 (1-844-782-7811). 

Hours of operation:

  • Monday to Friday: 9 a.m. to 9 p.m.
  • Weekends and holidays: Noon to 9 p.m.

Drop-in appointments may not always be available. Please call us first so we can ensure there is a clinician available.

START Team East
Abbotsford Regional Hospital and Cancer Centre
32900 Marshall Road
Abbotsford, B.C.

Communities served: Abbotsford, Agassiz/Harrison, Chilliwack, Hope, Mission, and up to Boston Bar

START Team North
205 Newport Drive,
Port Moody, B.C.

Communities served: Burnaby, Coquitlam, New Westminster, Maple Ridge, Pitt Meadows, Port Coquitlam, and Port Moody

START Team South
9634 King George Hwy
Surrey, B.C.

Communities served: Delta, Langley, Surrey, and White Rock

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