Changes to home support

Fraser Health recently announced that we will be making changes to the way we provide home support services. Over the course of the next year, we will be transitioning the majority of our home support services to be provided directly by Fraser Health.

Are you interested in finding out more about employment opportunities with Home Support?

Learn more on our careers website.

Are you a current Home Support client or looking for more information?

Please be assured that these changes to our Home Support program will not affect the types of services you currently receive.

As we transition the majority of our home support services to be provided directly by Fraser Health, in most instances this means you will likely receive your services from a Fraser Health employee instead of a contracted care provider sometime in the next year. We are working closely with the contracted service providers to ensure this transition is a smooth one for our clients.

We believe that by delivering the majority of our home support services ourselves we can improve the quality and consistency of the care you receive and deliver a better daily care experience to you.

We will be in touch with you directly when there will be any changes made to how your care is provided.

If you have any questions in the meantime, please feel free to contact us at 1-855-412-2121 or via email at FHHSL@fraserhealth.ca

Home support services focus on helping people with physical limitations manage activities of daily living.

We support a philosophy that home, with appropriate supports, is the best place to continue your recovery from illness and injury following a hospitalization, manage chronic conditions and live out final days.

Getting discharged from hospital

Home support services are often provided to people after they have been discharged from hospital. Learn how you and your family can participate in planning your return home as soon as possible after a hospital stay.

Who provides home support services?

Home Health community health workers provide home support services. They are trained, screened and insured and their services meet established standards.

Policies are in place that govern health care and support services provided to people in their homes to protect both clients and care providers.

Some clients have unique care needs for which a worker’s gender, language or cultural awareness could make a significant difference. In such situations, efforts are made to consider those needs when scheduling a worker.

Help with daily living

For people with certain health issues, age-related limitations or other disabilities, managing everyday tasks can be challenging. Home Health can arrange for home support services to be provided by trained community health workers so you can continue to live at home safely and independently.

Individuals who may require assistance:

  • A physically or mentally disabled person may need help with daily living activities such as bathing and washing, dressing, grooming, taking medications and other personal care needs
  • Someone recovering from illness or injury may find it difficult to manage daily living without assistance

Home support services are provided based on eligibility and require an assessment and referral from a Home Health professional. There may be a daily charge depending on the client’s after tax income.

What types of programs and services are offered?

Home Support Services provide assistance with:

  • Daily living activities at home such as bathing, dressing and grooming
  • Special exercises, medication administration and other care needs
  • Support and relief for your primary caregiver

What services are not provided?

There are services that Home Support Services does not provide, however, we would be pleased to connect you to the following services:

  • House cleaning or laundry
  • Grocery shopping
  • Rehabilitation equipment/aids
  • Driving to appointments
  • Companions
  • Foot care

Access

Eligibility

Adults aged 19 and over with health issues, age-related limitations or other disabilities. Clients must meet eligibility requirements to receive services. Learn more about eligibility requirements.

Your Home Health care provider may recommend programs to you or you may be able to apply directly for access. Learn more about accessing Home Health services.

Referral

Call for more information or to request service. Current Home Health clients should contact their local office for questions regarding their enrolled services.

Fees

Some services are provided free of charge while others include a cost based on your after tax income. Learn more about costs associated with our Home Health services.

Language(s) Offered

Primarily English. Translation services can be made available if sufficient notice is given. It is suggested the client arrange to have an interpreter present if understanding English is difficult.

Resources

New Home Health clients: For general questions or to access this service, contact our central Home Health Service Line, 1-855-412-2121.