The Family Support Services team provides services to adult family members, friends, and other natural supports who are supporting an adult experiencing mental health and/or substance use concerns.
The service offers support, education and guidance to help supporters better understand mental health and substance use challenges and strengthen their ability to provide care.
Not sure if this service is right for you?
Contact our Fraser Health Access Line: Mental Health and Substance Use (Home of Access Central for Substance Use Services). We will help you connect with the service that best fits your needs.
- Call us at 1-833-866-6478 or
- Fill out our online form to request a call from our team. We will call you within 48 hours.
We are open 7 days a week from 8:30 a.m. to 8:30 p.m., 365 days a year.
Support services include:
- Individual coaching sessions with a clinical counsellor or family peer (up to eight sessions)
- Family and friends support groups
- Information sessions
- Education events and resources on mental wellness and psychosis
- Skill-building groups
- Family Connections Program (a group focused on building skills related to emotion challenges and offered with The Sashbear Foundation)
- Tools and resources about mental health, substance use, reducing harm and preventing overdoses, such as MindWell app to support their own mental health and wellbeing
- Help connecting clients with Fraser Health and other community services
- Family Huddle newsletter
- Navigating the health care system within the province
- Wellness planning
View our program brochure.
Hours of operation
Monday - Friday 8:30 a.m - 4:30 p.m.
Sometimes, we offer appointments, group sessions or events in the evening.
Access
Eligibility
You can use our services if all of the following are true for you:
- You are an adult.
- You are providing unpaid support to an adult who is living with mental health and/or substance use concerns
- You or the person you support live in the Fraser Health area, which is from Burnaby to Boston Bar.
Referral
If you are interested in our services, please call our toll-free number at 1-833-898-6200 and leave a message with your name and contact number. Someone from our team will return your call during business hours. You can also reach us via email at: fss@fraserhealth.ca
Please note
Family Support Services is not a crisis service. Options for times you experience a mental health crisis or emergency:
- Call the Fraser Health Crisis Line at 604-951-8855 or 1-877-820-7444 (toll free)
- Call 9-1-1.
- Go to the nearest Emergency Room.