Not sure if this service is right for you?
Contact our Fraser Health Access Line: Mental Health and Substance Use (Home of Access Central for Substance Use Services). We will help you connect with the service that best fits your needs.
- Call us at 1-833-866-6478 or
- Fill out our online form to request a call from our team. We will call you within 48 hours.
We are open 7 days a week from 8:30 a.m. to 8:30 p.m., 365 days a year.
This service supports adults experiencing mental health and substance use concerns who require urgent care, but do not require hospitalization.
The Urgent Care Response Centre (UCRC) supports adults aged 19 or older who are experiencing mental health and substance use concerns and are seeking timely help without needing hospital care. The centre provides timely access to community-based support tailored to individual needs.
Clients can expect:
- Brief assessment conducted by a Mental Health and Substance Use Clinician
- Specific treatment plan
- Crisis support
- Psychiatric consultation for medication options, when clinically indicated
- Short-term counselling
- Connection to community-based services
- Opiate agonist therapy during evening (after 4:30pm) and weekend hours (Surrey location only)
Please note: psychiatry appointments are provided based on clinical need and urgency and may involve a wait depending on severity of illness.
Access
Eligibility
This service is available to individuals (aged 19+ years) with mental health and substance use concerns.
Referral
Clients can self-refer by calling or walking-in to any Urgent Care Response Centre. Referrals from family members, family physicians, hospitals and other health care providers are also accepted.
It is recommended that referring parties call ahead and speak with the client care coordinator to arrange timely follow up to address an individual's needs.