An urgent care response centre for adults (19 years and older) with urgent mental health and substance use concerns.

Surrey Urgent Care Response Centre (UCRC) supports adults (19 years and older) living in Surrey who need help with a mental health or substance use concern. Our goal is to connect client’s with a professional (counsellor, nurse, psychiatrist, social worker), who can provide timely treatment and connection to local programs to meet these needs.

What to expect

All new clients coming in to the UCRC first meet with a psychiatric nurse, who will do a brief assessment to better understand what their specific needs are and to connect them with a professional or program that will best support them. These assessments can be done over the phone or in-person. After meeting with a nurse, clients will have a specific treatment plan that will include the support services the client can receive (ie. Counselling, groups, psychiatric consultations).

Services include:

  • Crisis support
  • Psychiatric consultation for medication options
  • Short-term counselling
  • Connection to community-based services
  • Opiate agonist therapy during evening (after 4:30pm) and weekend hours

Hours of operation

Hours of operation are 8:30 a.m. - 8:30 p.m. (7-days-a-week, including statutory holidays). Last walk-in appointment accepted at 6:30 p.m.



Adults 19+ living in Surrey with an urgent mental health and substance use concern.


  • If a client is looking for a service that UCRC does not provide, UCRC staff will work with the client to find a program or organization that does. Click here for a list of specialized programs available in the Fraser Health region.
  • Adults in the Surrey community who require substance use services during the week should attend Surrey Substance Use Services.
  • Adults in that reside in another catchment, or are currently attached to a local mental health team should contact their local mental health centre to access services (click here for a list of community mental health centres).
  • Client’s under the age of 19 should contact the START program for urgent mental health needs (click here for more information)


Clients are welcome to self-refer and do not need a referral from another care provider to access UCRC services. We also accept referrals from family members, family physicians, hospitals, and other health care provider.

Clients can call (604-953-6200) or walk in to UCRC to access services.

It is recommended that referring parties ie. Hospital staff, GP’s, family members, community partners call ahead and speak with the client care coordinator on shift to arrange timely follow up to address the individuals needs.

Location(s) offering this service

Surrey Memorial Hospital
13750 96th Avenue

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