Information for families of people in long-term care and assisted living.

Last updated: April 1, 2021

Changes to long-term care social visitation took effect on April 1, 2021. Learn more.

Personal services | Infection prevention and control | Outbreak response | Advance care planning

LTC Visitor screening april 1 2021

Personal services

Hairdressing and other personal services

To help ensure the safety of residents, the following criteria must be met for personal services to be offered within long term care or seniors’ assisted living facilities:

  • All service providers must follow the WorkSafeBC protocols for personal services returning to operation, including the development and submission of safety plans to the director of the facility/residence; and
  • Facility operators must keep a list of every resident who has received services and when these services are provided.

While residents are not restricted from accessing services outside of their residence, allowing personal services to be provided by a single service provider within a facility is a safer option for reducing the risk of COVID-19 transmission than having residents go out into the community for these services (where you may have multiple residents visiting different service providers).

Infection prevention and control

COVID-19 health and safety measures

The health and safety of our residents, their families and our staff is our first priority and a responsibility that is taken very seriously. We continue to follow directions from public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

Some of the measures we have put in place are:

  • a redesign of meal service spaces to provide at least two metres of space between residents; meal services brought to rooms;
  • limiting the numbers of participants and personal contact during recreational and common area activities; providing one-to-one activity as appropriate;
  • ensuring twice-daily screening & ongoing monitoring of staff and residents for any signs of illness;
  • enhancing our daily cleaning practices;
  • ensuring that staff wear a procedure mask that covers their mouth and nose, eye protection and other personal protective equipment as recommended;
  • observing outbreak prevention and outbreak management measures as required.

Outbreak response

Due to the risk that COVID-19 poses to vulnerable seniors, the threshold for declaring an outbreak is very low: if one staff or one client receives a positive COVID-19 test result, an outbreak will be declared at the site.

Current outbreaks

A list of infectious disease outbreaks (e.g. COVID-19, C. difficile, norovirus, influenza) declared at long-term care, assisted living and independent living sites within the Fraser Health region is available on our Current Outbreaks page.

Notifications of outbreaks

In the unfortunate situation when an outbreak is identified at a site, the Public Health team will contact the staff member who is infected as well as the care home and residents as appropriate. Long-term care residents and assisted living tenants and their family members will be notified by e-mail/ phone.

Advance care planning

Talking with your loved ones about their future health care wishes and what’s important to them is a good idea for everyone, no matter their age or health status. In some cases where your loved one may be unable to engage in such discussions, having these conversations within your own family will be very important.

Appreciating how uncomfortable it can be to have this conversation with a loved one, we have resources to help you on our Advance Care Planning page,

You may have already heard from the care team or family doctor offering to have COVID-19-related goals of care discussions with you. These resources can help you understand why these conversations are important and to ensure your loved one’s values and wishes, and preferences for care, are expressed, documented and respected.

Questions and concerns

If you feel your situation warrants a social or essential visit, please discuss your request with the manager or executive director at your loved one’s long-term care facility. They will review your request and balance it with the needs of the other residents and staff.

If your visit is not authorized, you may request a formal review through the Patient Care Quality Office (PCQO) at 1-877-880-8823 or by email at

Restrictions are in place to protect the health of our patients, clients, residents, staff and physicians. Thank you for your understanding. Orders from the Provincial Health Officer or a Medical Health Officer take precedence over essential visitor policy.