Visits are restricted at all of our sites through controlled access points.
We are working closely with the Ministry of Health to protect the health of everyone in B.C. Restricting visitors minimizes the risk of the introduction of COVID-19 into facilities and allows staff to focus on caring for patients, rather than monitoring and screening visitors.
We understand this is challenging for those with loved ones who need to be in care, but it is an important precaution to ensure the safety of all, including our sickest and most vulnerable patients.
Orders from the Provincial Health Officer or a Medical Health Officer take precedence over this policy.
Visitors to long-term care or assisted living sites
Visitors to acute care facilities
Essential and social visitors are now referred to generally as visitors.
- Visitors should respect personal space between people.
- Up to two visitors may visit a patient at a time.*
- Patients and visitors are encouraged to work in partnership with care providers to determine how best to coordinate visits.
- Visitors are required to wear a medical mask when in patient care areas and shall be instructed when to perform hand hygiene and practice respiratory etiquette
*For compassionate care visits (including critical illness, palliative care, hospice care, end-of-life and medical assistance in dying), the limit of two visitors may be removed in consultation with the care team.
*Visitors in Emergency and Intensive Care Units (ICU) departments are still restricted to one visitor/patient unless death is anticipated as imminent.
Entry points to our facilities will be more limited than usual and we will screen all visitors for signs and symptoms of illness, including COVID-19 symptoms, prior to every visit.
If you have signs or symptoms of illness, or are in self-isolation or quarantine in accordance with public health directives, you will not be permitted to visit.
Signs of illness may include fever, cough, and shortness of breath, sore throat, runny nose, nasal congestion, loss of sense of smell, loss of appetite, chills, vomiting, diarrhea, headache, fatigue, and muscle soreness.
If you feel even mildly unwell, stay home and do not visit any Fraser Health facility. Even visitors deemed essential must not be ill to enter a Fraser Health facility.
What to expect while visiting a patient
A spouse/partner of a birthing woman is considered an essential visitor, providing they pass screening requirements.
A doula is considered part of the care team, and is not a visitor.
As with all other hospital visits, only essential visitors will be allowed into the hospital to visit the mother and newborn. Additionally, you will need to follow the visitation guidelines of each individual facility and unit.
Please contact each individual facility/unit and the team caring for your family members for more information.
Dropping off essential items for patients/residents
If essential items need to be dropped off for a patient/resident, please arrange this in advance with their care team.
How this is done will depend on the individual facility and the team caring for the patients.
Visits to assist a patient with translation are not considered essential. If you/your loved one requires translation, please advise their care team for guidance.
Communication assistance visits for patients/clients with hearing, visual, speech, cognitive, intellectual or memory impairments are considered essential.
We encourage the use of technology to remain in touch with your loved ones who are staying in a Fraser Health operated facility, especially if an in-person visit is not possible.
Some facilities have technology available to patients for this purpose. Please ask the patient’s care team if this is available at the facility they are staying at.
Questions and concerns
If you feel your situation warrants an essential visit, please discuss your request with your loved one’s care team. The care team will balance your request with the patient’s needs, along with the infection prevention/control requirements of the other patients in the unit.
If your visit is not deemed essential, you may speak with an administrator or administrator on call for an immediate review of the decision.
Family and visitors can request a formal review of a decision through the health authority Patient Care Quality Office (PCQO). You can contact them by phone at 1-877-880-8823 or email at email@example.com.
If you have already been to the PCQO and are not satisfied, you can request a review of concerns from the Patient Care Quality Review Board by email: firstname.lastname@example.org or phone: 1-866-952-2448. Learn more.
Orders from the Provincial Health Officer or a Medical Health Officer take precedence over essential visitor policy.