Register a complaint if you have concerns about an onsite sewerage system.
Onsite Sewage Systems
Any home or building plumbed with running water that is not connected to a public sewer needs a safe method of treating and discharging domestic sewage to ensure that it does not create a health hazard.What is a Health Hazard
The Sewerage System Regulation (SSR) defines a health hazard as the discharge of domestic sewage or effluent into a source of drinking water, surface water or tidal waters. The discharge of domestic sewage onto the surface of the land is also a prescribed health hazard.Role of the Health Authority
The Health Authority receives and responds to complaints about health hazards, makes a determination of health hazards and ensures corrective action is taken by responsible parties to alleviate health hazards.Role of an Authorized Person
An authorized person (AP) is either a Registered Onsite Wastewater Practitioner (ROWP) or a professional engineer. According to the SSR only an AP can inspect, design, install, repair and maintain a sewerage system.Complaints
To submit an onsite sewage system complaint, please enter your complaint information into the complaint form. Alternatively, you may call our duty-line EHO at 604-870-7900.
For complaints regarding the professional practice of an AP contact the APs professional association. For a ROWP, contact the Applied Science Technologists and Technicians of BC (ASTTBC). For a professional engineer contact the Engineers and Geoscientists of BC (EGBC).