Changes to home support

Earlier this year Fraser Health shared that we will be transitioning the majority of our home support services to be provided directly by Fraser Health. We are making this change because we believe this will improve the quality of the care our clients receive.

The process to shift home support services to Fraser Health is underway.

We are committed to providing you with the information you need during the transition and throughout your health care journey. We know you may have questions as your home support services transition Fraser Health, below are some frequently asked questions.

If you have any other questions, please feel free to contact us at 1-855-412-2121 (open 7 days a week, 8:30 a.m. - 9:00 p.m.; statutory holidays between 8:30 a.m. - 4:30 p.m) or via email at fhhsl@fraserhealth.ca

  • How will I be supported during this transition?

    Fraser Health and your current provider are working together to meet your needs while we prepare to transition services to Fraser Health. Ongoing collaboration and planning between us will help ensure a smooth and seamless transition. After the transition, you will continue to receive the same kind of home support services you receive now, unless your health needs change.


  • After the transition of services, who do I contact to change my schedule to talk to someone about my care?

    You can contact your Fraser Health case manager, community care professional or primary and community care nurse, or the Tri-Cities Home Support office at (604) 777 – 7300 if you have concerns regarding the care you receive. 

  • My family/neighbour/power of attorney handles things on my behalf. Will Fraser Health know how to reach them?

    Yes, Fraser Health and your provider are working together to coordinate and transfer the information relevant to your care. This includes the information related to the person designated to manage things on your behalf.

  • Will I have the same workers after the transition?

    There are no immediate plans to change the workers who come into your home to provide services after the transition. Fraser Health will be working to ensure consistency and continuity of your care so that you can know and rely on a core team of workers.

  • Is there anything I need to do to prepare for this transition?
    No. Fraser Health will continue to provide you and your family with updated information as needed. In order to make sure new information gets to you, we will include updates within your Fraser Health billing statements. If you do not currently receive a billing statement, we will mail information to you separately.
  • Will there be an opportunity for me to provide input about my experience with home support services?

    Yes. You can contact your Fraser Health case manager, community care professional or primary and community care nurse, or the Tri-Cities Home Support office at (604) 777 - 7300. You will also have an opportunity to share your feedback through our regular client survey. Each month some clients will be contacted by phone to participate in this survey. This survey is voluntary, but if you are contacted, you and your family are encouraged to participate. You can also share feedback by contacting us by email at FHHSL@fraserhealth.ca.

Home support services focus on helping people with physical limitations manage activities of daily living.

We support a philosophy that home, with appropriate supports, is the best place to continue your recovery from illness and injury following a hospitalization, manage chronic conditions and live out final days.

Getting discharged from hospital

Home support services are often provided to people after they have been discharged from hospital. Learn how you and your family can participate in planning your return home as soon as possible after a hospital stay.

Who provides home support services?

Home Health community health workers provide home support services. They are trained, screened and insured and their services meet established standards.

Policies are in place that govern health care and support services provided to people in their homes to protect both clients and care providers.

Some clients have unique care needs for which a worker’s gender, language or cultural awareness could make a significant difference. In such situations, efforts are made to consider those needs when scheduling a worker.

Help with daily living

For people with certain health issues, age-related limitations or other disabilities, managing everyday tasks can be challenging. Home Health can arrange for home support services to be provided by trained community health workers so you can continue to live at home safely and independently.

Individuals who may require assistance:

  • A physically or mentally disabled person may need help with daily living activities such as bathing and washing, dressing, grooming, taking medications and other personal care needs
  • Someone recovering from illness or injury may find it difficult to manage daily living without assistance

Home support services are provided based on eligibility and require an assessment and referral from a Home Health professional. There may be a daily charge depending on the client’s after tax income.

What types of programs and services are offered?

Home Support Services provide assistance with:

  • Daily living activities at home such as bathing, dressing and grooming
  • Special exercises, medication administration and other care needs
  • Support and relief for your primary caregiver

What services are not provided?

There are services that Home Support Services does not provide, however, we would be pleased to connect you to the following services:

  • House cleaning or laundry
  • Grocery shopping
  • Rehabilitation equipment/aids
  • Driving to appointments
  • Companions
  • Foot care

Access

Eligibility

Adults aged 19 and over with health issues, age-related limitations or other disabilities. Clients must meet eligibility requirements to receive services. Learn more about eligibility requirements.

Your Home Health care provider may recommend programs to you or you may be able to apply directly for access. Learn more about accessing Home Health services.

Referral

Call for more information or to request service. Current Home Health clients should contact their local office for questions regarding their enrolled services.

Fees

Some services are provided free of charge while others include a cost based on your after tax income. Learn more about costs associated with our Home Health services.

Language(s) Offered

Primarily English. Translation services can be made available if sufficient notice is given. It is suggested the client arrange to have an interpreter present if understanding English is difficult.

Resources

New Home Health clients: For general questions or to access this service, contact our central Home Health Service Line, 1-855-412-2121.