Thank you for taking the time to share your thoughts with us. We aim to respond to submissions within 3-5 business days. However, we are currently experiencing a higher volume of inquiries and our response times may be longer than usual.

If you submitted for the Patient Care Quality Office, your complaint has been shared with the Patient Care Quality Office (PCQO). You will hear from the PCQO within two business days. If you have any questions or concerns about our complaints process, please contact the PCQO at 1-877-880-8823, 604-476-7844 or

This inbox is checked frequently throughout the day but is not monitored for emergencies.

If this is a medical emergency, please call 9-1-1 or go to your nearest hospital emergency department.

If you are having a mental health crisis, please call the Fraser Health Crisis Line at 604-951-8855 or 1-877-820-7444 (toll-free).

If you have a medical question, please call HealthLink BC to connect with a registered health professional 24/7 by dialling 8-1-1 from anywhere in the province.

If you develop cold, influenza or COVID-19-like symptoms, please self-isolate and get tested for COVID-19. For more information on testing and to book an appointment, please visit

For information related to COVID-19, please visit or the BC Centre for Disease Control website.

For non-medical information about COVID-19, please call 1-888-COVID19 (1-888-268-4319) or text at 1-888-268-4319 available 7:30 a.m. – 8:00 p.m., 7 days a week.