Pay your bill

• Online payment:
  Some bills can be paid with a credit or debit card via our online payment system. We accept Visa, MasterCard and American Express payments.
  Note: If you are having technical difficulties paying your bill online, please try again later.
  Find a list of bills types that can be paid online.
• e-Transfer:
  
  • Paying for hospital bills for services in hospital facilities (sample of hospital bill):
    To pay your hospital bill through e-Transfer, please:
    
    • Set up Fraser Health as a contact under the email address ARpayment@fraserhealth.ca. No password is required. Note: This email address is for e-transfer payments only and does not accept or reply to general email inquiries.
      • Include the full name of the patient and their hospital account number or personal health number (PHN) in the message field of the e-Transfer. 
        
  • Paying for Home Support and Lifeline services:
    To pay your Home Support or Lifeline services through e-Transfer, please set up Fraser Health as a contact under one of the email addresses below. No password is required. Note: these emails addresses are for e-transfer payments only and do not accept or reply to general inquiries.
    
    • Home Support - HSpayments@fraserhealth.ca, or
      
    • Lifeline  - LLpayments@fraserhealth.ca
    • Please include the full name of the client and their account number in the message field of the e-Transfer. 
      
• Cheque:
  Payment by cheque, payable to Fraser Health Authority, can be mailed directly to the Treasury Department: Fraser Health Authority
  Treasury Department
  Box 722
  New Westminster, B.C.
  Canada
  Reference your account number on the cheque or enclose the stub from the statement.
• By phone via credit card:
  Please refer to the contact phone number on your invoice to pay by credit card over the phone.
• Cash or debit card:
  Cash or debit are accepted at all hospital sites. See below for cashier hours. 
  
• Pre-authorized payments:
  Pre-authorized payments may be arranged. Contact us to set up an account. You will be asked to reference your account number.
  
• International wire transfers:
  Contact us for wire transfer payment information.

Please note: Bill payments are not accepted at banks, or via online banking.

The following bill types are available to pay under the four categories of bill payments:

1. Hospital bills which include:
   • Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services
   • Supplies (e.g. crutches, air boots)
   • Residential care home fees
   • Self-pay hospital fees (residents of Canada with no MSP coverage)
   • Preferred accommodation (private and semi-private rooms)
   • Enhanced hip / knee surgery
   • Lab tests not covered by MSP
   • Cosmetic surgery
   • Intraocular lenses
2. Home support bills
   • Medical or domestic assistance in the home
3. Lifeline bills
   • Emergency alert device and monitoring fees for the device
4. Environmental health bills
   • Permit fees for restaurants, food trucks, public swimming pools or hot tubs

Please go to the Pay Your Bill Online page for examples of bill types and sample invoices for guidance on which bill type to choose.

This means the bill type is not available for payment online at this time, so you can pay by using another payment method. You can find other payment methods listed above. Currently, the following bill types are available to pay online: Home Support, Hospital, Lifeline and Environmental Health.

Go back to the Pay Your Bill Online page and this will take you to the list of the four bill types: Home Support, Hospital, Lifeline and Environmental Health.

Close your browser window, as the PDF opens in a new browser window. This can be done by clicking on the “x” on the PDF file in the top right hand corner of the web browser to close the document.

Close your browser window, as a new browser window opens. Click on the “x” in the top right-hand corner of the web browser to close that page.

An email address is not mandatory. You will have the option to print your receipt once your payment has been processed.

Please contact your credit card company for confirmation or check your credit card or bank statement. If the transaction has been declined, a message will appear indicating that the payment has failed, and you will be given the option to try again.

You can pay by using another payment method listed above. If you have been re-directed to the Moneris website, select the Visa/Master card or Interac option, and the “Process Transaction” and “Cancel Transaction” buttons will appear. Click on the “Cancel Transaction” button to cancel.

Please refer to the contact phone number on your invoice.

Please try to use the online payment system to pay your bill again later. You can also pay your bill by using another payment method listed above. Or contact feedback@fraserhealth.ca.

For further assistance regarding Home Support, please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 2 for Home Support or (604) 520-4160.  

For further assistance regarding Lifeline, please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 3 for Lifeline or 604-520-4869.

Contact us immediately to discuss payment options.

After considerable time has passed beyond the due date, unsettled accounts are sent to a collection agency. If you feel your bill should be paid by a third party or other provincial plan, contact us as soon as possible.

Note that we are unable to obtain payment from the provincial plan or third party. You are still responsible for settling the debt. You should make payment as soon as possible so that your credit record is unaffected.

Read our Residents’ comfort funds policy on our Policies page here.

Please call the phone number on your invoice to ask about a refund.