Hospital fees

If you request and are given a semi or private room, you (or your extended benefits) will be billed for the room at the appropriate room rate. If you have any questions about preferred accommodation billing, call 604-777-8323.

You will be billed for a daily ward rate if you are waiting to transfer to a long term care home. This starts after a 30-day grace period (from the start of your wait) and will continue until your transfer.

Supply or miscellaneous charges include but are not limited to – crutches, casts, splints. These items are not covered by MSP and are items that are billable to the patient. We do not bill extended plans for these charges.

View more information on charges not covered by provincial health care.

In order for your visit to be covered you must have valid provincial medical coverage. If you were billed but have MSP, contact us.

If you do not have coverage or have travel insurance, find more information on our non-residents page.

The B.C. Medical Services Plan covers tests that are medically required. Some tests ordered by third parties such as immigration/emigration departments, midwives, nurse practitioners, or naturopaths are not covered by the B.C. Medical Services Plan.

If you feel that you were wrongly billed for a medically required test, contact us.

Bills for BC Ambulance Service are not the responsibility of Fraser Health. If you have a concern, contact BC Ambulance Service.

For assistance regarding Preferred Accommodations, please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 1 for Preferred Accommodations or (604) 777-8323.

Visit our Rooms webpage for more information.

For further assistance regarding the ambulance bill, please contact 1 (800) 665-7199 or visit: http://www.bcehs.ca/about/billing.

Visit our WorkSafeBC and Workers' Compensation Board Claims webpage for this information.

If you require further assistance, please call:
Fraser Health, Corporate Finance – Accounts Receivable
Toll Free: 1 (866) 844-0106 or (604) 520-4860, extension #521385

To make a credit card payment over the phone, please call: Fraser Health, Corporate Finance – Accounts Receivable
Toll Free: 1 (866) 844-0106 or (604) 520-4860: Press 1 for Payment, Press 4 for Hospital Bill

To update your information, please call:

• Fraser Health, Corporate Finance – Accounts Receivable
• Provincial Coverage (B.C. MSP)
  Toll Free: 1 (866) 844-0106 or (604) 520-4860, extension #521385
• Out of Province Coverage (out of B.C.)
  Toll Free: 1 (866) 844-0106 or (604) 520-4860, extension #521385

Please note, supply or miscellaneous charges include but are not limited to – crutches, casts, splints, etc. and are not covered by provincial health coverages. Supply items are billable to the patient. We do not direct bill extended health benefit plans.

Learn how to access your health records here.

To obtain a copy of the hospital bill, please call:

• Fraser Health, Corporate Finance – Accounts Receivable
• Self-Pay
  Toll Free: 1 (866) 844-0106 or (604) 520-4860, extension #521388
• Visitor to Canada or Work and/or Study Permit Holder
  Toll Free: 1 (866) 844-0106 or (604) 520-4860, extension #521388

To make an online payment, please visit: https://payments.fraserhealth.ca/Hospital.aspx

To make a credit card payment over the phone, please call:
Toll Free: 1 (866) 844-0106 or (604) 520-4860: Press 1 for Payment, Press 4 for Hospital Bill

For all other payment options, please visit our Pay your bill webpage.

All hospital charges are patient responsibility and due upon service rendered.

Find more information on hospital fees for non-residents of B.C.

All hospital charges are patient responsibility and due upon service rendered.

Please provide a copy of your Canadian work and/or study permit upon registration.

If you hold a valid work and/or study permit that is longer than 6 months plus 1 day, you may be eligible for Medical Services Plan (MSP) for British Columbia. For more details and eligibility, please visit the Medical Services Plan page.

By receiving care at our hospitals (i.e. in the emergency department), you may receive two or more bills. The initial payment is for the Emergency Room Fee (Hospital) and Emergency Room Physicians Fee (Doctor). Any tests and/or procedures will be billed separately for your visit.

Physicians' bills are issued by their own offices. Any questions or payments should be directed to the billing address shown on their statement.