Are you new to B.C.?

Fraser Health has developed a guide for newcomers to help you find your way around our health care system. The guide is about health care offered by Fraser Health. Please use the map below to see what cities are included in the Fraser Health Region.

Map showing cities included in the Fraser Health region

The guide is available in the following languages:

Can I get health care in my own language?

If you are receiving a service from Fraser Health, and you do not understand or speak English, we can get a medical interpreter who can speak your language. You could also ask a trusted family or friend to join your appointment.

The interpreter may be available by phone, video or in person. This is a free service.

Interpreter services are available to you; however, your health care provider needs to request one on your behalf. Please ask your health care provider to arrange this for you.

Instructions for you

  • The moment you know the date and time of your appointment, call the clinic or health care provider you will be seeing and say, “Hi, my (name) is and I need a (language) interpreter for my appointment on (date and time).
  • If you cannot call before your appointment, ask by saying, “Hi, I need a (language) interpreter for my appointment today,” when you arrive for your appointment.
    • Please note: sometimes the interpreter may not be available on short notice. You can also ask a trusted friend or family member to join your appointment.

Instructions for the health care provider

  • Your health care provider can call the Provincial Language Service at 604- 297-8400 or 1-877-228-2557 for more information.
    • Learn more about the Provincial Language Service (in English and Punjabi).

Doctor’s offices and walk-in clinics

These clinics are privately owned, separate from Fraser Health.

Please contact your doctor’s office to get more information on how to access an interpreter. Note: you may need to pay for an interpreter if one is available.

You can try to find a doctor who speaks your language by asking friends or family. You can also search the College of Physicians and Surgeons of B.C. Select your language from the drop-down list by selecting the 'switch to advanced search' option. Learn more about finding doctors that are accepting new patients.

If you cannot find a doctor who speaks your language, try to bring a trusted friend or family member who can interpret for you at your appointment.

Fraser Health and B.C. services available in South Asian languages

HealthLink BC: Call 811

Provides free confidential health information and advice seven days a week and 24 hours a day. You can get:

  • Advice from a nurse on any health issues or concerns
  • Help finding health services in your community
  • Advice from a physiotherapist on activity and exercise (Monday to Friday, 9:00 a.m. to 5:00 p.m.)
  • Advice from a pharmacist on medicines (seven days a week, 5:00 p.m. to 9:00 a.m.)
  • Help from a dietitian with food choices and nutrition (Monday to Friday, 9:00 a.m. to 5:00 p.m.)

Available in 130 languages. For an interpreter, say your language in English three times (for example, say "Punjabi"). Wait for the interpreter to join the call. Please be patient as this may take time.

For more information visit their website.

310 Mental Health Support: Call 310-6789 (no area code needed)

Settling into a new community can be stressful. The 310 Mental Health Support line provides free, confidential emotional support, crisis intervention and information about resources in the community, seven days a week and 24 hours a day.

Languages other than English are available. For an interpreter, say your language in English three times (for example, say “Punjabi”). Wait for the interpreter to join the call. Please be patient as this may take time.

Community Services: Call 211

BC211 can help you find services and support for many of life’s challenges: abuse, addiction, counselling, employment assistance, financial assistance, housing, language classes, legal assistance, mental health, newcomer supports, resources for parents, seniors Services, support groups, victim services, youth services and more.

This service is free, and available seven days a week and 24 hours a day.

Languages other than English are available. For an interpreter, say your language in English three times (for example, say “Punjabi”). Wait for the interpreter to join the call. Please be patient as this may take time.

For more information visit bc.211.ca.