High five your health care provider – December 7, 2018

Want to send a high five to your health care provider or Fraser Health team member? Leave a comment below or e-mail feedback@fraserhealth.ca.

I just wanted to take a moment to pass on a message of thanks to the staff at Surrey Memorial Hospital’s Family Birthing Unit for the amazing respect and treatment of one of my clients. The couple came in during their labour. The request was made to respect non-gender specific pronouns out of respect for the non-binary birthing family. Not only were the staff respectful of this wish and took all steps needed to communicate with the birthing couple correctly, but they also showed an incredible level of compassion and care for the whole team during the birth. It was an absolute pleasure to work as a doula with them and I would greatly appreciate it if you would pass on this message of thanks. 

I want to thank [the] registered nurse who helped my family friend when she had her surgery. Before the surgery she comforted and helped her. [She] was very cheerful and helped my friend get better after the surgery. Thanks to her student [who] also helped [my friend] have an easier experience at Surrey Memorial Hospital. We appreciate everything.

I had my surgery last week at Surrey Memorial Hospital. It was a hard time but the nurse was very helpful and patient with me [which] made my experience easier. Big thanks. I appreciate her work. Thank you.

I was there a week ago with my 97-year-old mother. I would like to mention that their bedside manner and explanation of what procedures will be taking place was second to none. They have the best doctor I have ever had the pleasure of dealing with.

I think the Delta Mental Health team deserves a lot of praise. I am a patient with a long mental health history. My doctor understands and recognizes my problems and my caseworker is so talented at communicating with people in a professional manner.

I have been going to the Rapid Access Group. The Cognitive Behaviour Therapy (CBT) information I am learning there is so positive and helpful. Receptionists are always so kind and friendly. I like the teamwork atmosphere there where I feel support, getting better and positive. I feel they are knowledgeable and helpful and I’m being guided in the right direction. I just want to say thank you, thank you and thank you.

I underwent Ear Nose and Throat (ENT) surgery at Jim Patterson Outpatient Care and Surgery Centre. I was extremely apprehensive due to a previous experience with anaesthesia. But I must say that everyone on the team was simply wonderful.

The staff reassure[d] me. The anesthesiologist explained at length the procedure. The OR nurse promised that he would take good care of me. The recovery room nurse keep a close eye on my vitals. As someone who is rather germ phobic, I felt at ease with the clean and tidy environment, kudos to housekeeping and nursing staff.

My heartfelt thanks to the registered nurse who checked me in and prepared me for surgery and the ENT surgeon who was so patient with my phobia of general anesthetic. The doctor did a wonderful job. I suffered no pain and only slight nausea. Once again, thank you to the wonderful team.

I would like to "High Five" the team at CRESST South Fraser for their excellent care and dedication to their clients. The CRESST program provides clients who are in a mental health crisis with community residential short stay treatment. [CRESST] is an effective alternative to hospitalization.

This is not the first time I have received care and intervention at CRESST for my mood disorder. Being in an acute phase of my illness can be quite challenging, but I always feel respected and empowered by the psychiatrists, nurses and mental health care professionals.

I am truly grateful for the CRESST program and what a difference it has made in my life.