High five
Submitted by Communications and Public Affairs

What a better way to start off the new year than by saying thanks! This week's high fives go to our amazing people at Chilliwack General, Royal Columbian and Surrey Memorial Hospitals.

Want to send a high five to your health care provider or Fraser Health team member? Leave a comment below or e-mail feedback@fraserhealth.ca.

For Chilliwack General Hospital

Chilliwack General Hospital High Five - December 25, 2018

For Royal Columbian Hospital

A few weeks ago at around 4 a.m. I had been coughing all evening and was unable to lay down or sleep, so I woke my wife and told her that I was going to go to Royal Columbian Hospital. Within 20 minutes of getting there I was on a bed in emergency and by 5 a.m. they had taken X-rays and knew what was wrong with me. All I have is praise for the doctors and nurses in Emergency and the Internal Medicine group under Dr. Erin Blake. They really looked after me and got me on the road to recovery. So to everyone thank you very much.

I am writing this following care that I received at the Royal Columbian Hospital. I initially went into the Emergency Room with what was persistent abdominal pain.

I received excellent and attentive care throughout my check-in process, as well as through my care in the ER.  The doctor present (I cannot remember her name, I apologize), as well as the two nurses who cared for me were all exceptionally caring and non-shaming as well. After an ultrasound, I was informed that it was my appendix and that I would be undergoing emergency surgery that evening.

The nurse, Monica, who welcomed me to that unit was very warm and caring on my arrival. She ensured my comfort and helped me get situated. I was then attended to by my night nurse, Cindy, who provided exceptional care not only to me, but also to others who were staying in my room. I saw throughout the night how she provided not only warm and compassionate care to fellow patients, but she was also empathic and non-shaming with another patient. I was very touched by the care she showed. I was greeted once again in the morning by the same nurse who had checked me onto the unit the previous evening, who was very helpful and caring during the remaining 2.5 hours I was there. She was also very knowledgeable in her relaying my discharge instructions.

I also want to express how well-looked after I felt by the team who did my surgery.  This includes Dr. Konkin, as well as the resident working with his team.  The team was very caring when I was waiting for surgery in the pre-op area, including the anesthetist team, both the doctor and resident, and all of the nurses, aids, and others.  I felt quite cared for and looked after going into my operation, even while having the medications given me for my anesthesia I remember feeling cared for as the team joked with me and helped me feel comfortable, reminding me to think of the place I wanted to dream of while under anesthesia. I awoke in the Post-Anaesthesia Care Unit to smiling faces who ensured my comfort, physical and otherwise.

Throughout my entire stay at Royal Columbian Hospital, amounting to a total of only 23 hours from entry to ER to discharge following my surgery, I continued to feel comfortable, supported and cared for by a compassionate, empathic, highly-functioning team of individuals at every level.  I hope that these words can be shared with all who were involved in my care as I would definitely want them to know the amazing work I feel they did and are doing.

For Surrey Memorial Hospital

Surrey Memorial Hospital High Five - December 25, 2018
Surrey Memorial Hospital High Five - December 29, 2018

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