Submitted by Elaine O’Connor, Senior Consultant, Fraser Health

“I help manage admissions, discharges, patient flow. You connect the dots: if you realize someone needs a social worker you connect them. I’m the contact person for patients and families … so they have a consistent person who knows what is going on.”

"Growing up I had to deal with illnesses: my mom and sister couldn’t deal if someone was throwing up, so I gained experience taking care of people. So my first job out of high school was a care aide: I liked the connection with people and the skills. I did medications, catheters, tube feeding, managed seizures: it gave me a good background later during my nursing degree at the University of the Fraser Valley.

I got hired at what was then Matsqui Sumas Abbotsford Hospital in 1999 and in 2004 became a Patient Care Coordinator. I came to Mission Memorial Hospital three years ago in the Patient Assessment and Transfer to Home (PATH) unit. I help manage admissions, discharges, patient flow. You connect the dots: if you realize someone needs a social worker you connect them. I review charts, determine gaps and I’m the contact person for patients and families when there are complex issues. So they have a consistent person to have a conversation with who knows what is going on.

I love it when I see patients improving, when we solve a problem or make something better. It’s really great when patients tell you they appreciate the care here. They often leave us treats at the nurses’ station: coffee, donuts, subs, pizzas, cookies, fruit. Even the smallest things can make a difference to a patient."

Corrina Milner, RN, Patient Care Coordinator, Mission Memorial Hospital

Read more Humans of Fraser Health stories: https://fraserhealth.ca/HumansofFraserHealth


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