The goal of the community care facilities licensing program is to protect and promote the health, safety and well-being of children, youth and adults in licensed care facilities.

What is a community care facility?

A community care facility is a premise, or part of a premise, where care is provided to three or more individuals, not related by blood or marriage to the caregiver.

The goal of the Community Care Facilities Licensing Program is to protect and promote the health, safety and well-being of children, youth and adults in licensed care facilities. This is done by assessing, monitoring and inspecting applicants and licensees of community care facilities to ensure they are in compliance with provincial regulations and standards of practice.

Learn more about community care facilities by reading the Community Care and Assisted Living Act, Child Care Licensing Regulation and Residential Care Licensing Regulation.

Licensed child care

Licensed child care facilities provide a range of child care options for children from birth to 12 years of age.

Licensed residential care

Learn about the types of residential care, how to find a residential care home, how to apply for a licence, the investigation and complaints process, how to report an incident and general resources for residential care licensees.

Licensing officers

  • Provide support and resources to applicants and licensees
  • Issue licences to community care facilities
  • Monitor and inspect facilities on a routine basis
  • Respond to complaints
  • Investigate allegations of unsafe, inappropriate or abusive care (for example, physical, sexual, emotional or financial abuse)
  • Investigate unlicensed facility complaints

Have a complaint or concern?

If you have a health and safety concern or complaint about a licensed child care or residential care facility, please contact your local community care facilities licensing office.