Stage one: New hires in the program start in a health care support worker position and receive workplace training and orientation to their new role.

Your workplace orientation and training take approximately 12-14 days to complete. 

You are responsible, along with your facility leader, for ensuring all steps in your workplace training and orientation are completed.

  • Step one: Watch the Getting Started webinar video

    This video helps you get started in your orientation to your health care support worker role.

    This webinar video covers general information, including:

    Please note: this video does not replace worksite orientation.

    Approximately 21m

  • Step two: Complete your provincial standard health care support worker orientation

    Required learning must be complete before your first shift:

    This curriculum consists of 18 courses. After successfully completing all of the courses, the curriculum is considered complete. You will receive an email from the Learning Hub indicating that you have completed the curriculum.

    Approximately 22h 20m

    Important: You must show the Learning Hub course completion certificate to your supervisor or employer in order to be paid for the 22 hours and 20 minutes.

  • Step three: Additional courses

    If you are a Fraser Health employee:

    Note: you must be logged into your Learning Hub account for the links to work.

    If you are working for an affiliated (contracted) or non-affiliated (private pay) facility:

    Information on classroom violence prevention education will be provided by your site leadership.


  • Step four: Complete your worksite orientation

    Your supervisor will explain policies and procedures that are specific to your worksite.

  • Step five: Orientation shifts assigned by your leader

    The orientation shifts expose you to the various roles within the care team, as well as the processes and procedures within your facility.

    They also help you to understand things you can do to support each member of the care team.

    Approximately 30-44h

  • Step six: Prerequisite learning requirements for post-secondary training

    If not already done, you must complete the following pre-requisites for admission to your educational training:

    1. Completing a N95 mask fit test
    2. Complete a Criminal Record Check or share a completed CRC with your post-secondary institution
    3. Complete and return TB screening form provided by your post-secondary institute. If TB symptoms or risk factors are identified by the screening form, you must also obtain further TB assessment (i.e. via Public Health). Those who must obtain this assessment must provide documented proof to their post-secondary institute.
    4. Immunization against Covid-19 is a pre-requisite for admission to educational training. The following immunizations are also recommended:
      • Chickenpox/Varicella
      • Hepatitis B
      • Measles
      • Mumps
      • Polio
      • Rubella
      • Tetanus
      • Diphtheria
      • Pertussis
      • Meningococcal
      • Influenza

    Where to get immunized?

    If you are having difficulties booking an appointment with your local public health unit to receive your vaccines, you can explore community vaccine providers. A local pharmacy may also be able to special order vaccines through the local public health unit.

    Alternatively, if your family doctor provides immunizations they may be able to special order vaccines through the local public health unit.

  • Step seven: Ongoing support - health care support worker Community of Practice (A) and Post-Secondary Institute (B) Cohort Check Ins

    A) Fraser Health hosts regular Community of Practice meetings for health care support workers.

    The health care support workers Community of Practice comes together for one hour to share experiences, knowledge, successes, challenges, education, and tools. These optional meetings are encouraged, but not required.

    The health care support workers Community of Practice has three main goals:

    • To provide support to health care support workers
    • To share tools and resources
    • To encourage collaborative learning from one another

    The health care support workers’ Community of Practice features speakers on a variety of topics, and provides opportunities to ask questions. Each health care support worker will receive an invitation via email.

    B) FHA hosts PSI cohort check-ins throughout your time in school. Reach out to the HCAP team at if you need assistance connecting with your school for support.