Regional and local home support community leaders provide required workplace training to your health care support workers and provide support to your care team, clients and families.
As part of the Health Care Access Program, Regional and local home support community leaders provide workplace orientation and training for their health care support workers before they begin their formal educational training.
Training and orientation for your care team, clients and families is also an essential part of supporting the success of the Health Career Access Program.
Providing orientation to your health care support workers
Workplace training takes approximately 37.5 hours to complete, or approximately 5 days paid time.
Step one: Prior to first day
Required training must be completed prior to working within the facility. You may wish to request a copy of the emailed course completion certificates.
- Learning hub required courses - approx 17h
- Provincial standard health care support worker orientation - approx 22h 20m
- Additional provincial online requirements/safety resources checklist - approx 2h 45m
Required training for Fraser Health employees:
Step two: Within six weeks of hiring
Step three: Worksite orientation
Provide health care support worker your site orientation, customizing the information to your community and local office, as needed.
Orient your health care support workers to the site and to your policies and procedures, per your usual new employee processes.
A list of items to cover include:
Site orientation and overview of facility/work location
Name and contact information of supervisor
Name and contact information for occupational health and safety committee
Employers’ and workers’ rights and responsibilities under the Workers Compensation Act and occupational health and safety regulations
Employer’s health and safety program
Workplace health and safety rules
Potential workplace hazards (e.g. violence, exposure to infectious agents)
Working alone procedures
Violence in the workplace (e.g. how risk is communicated, reporting, etc.)
Point-of-care risk assessment
Hand washing stations (soap and water and/or alcohol-based hand rub)
Personal protective equipment (location, use [including demonstration])
Physical distancing markers
Emergency codes and procedures applicable to your area
whcallcentre.ca/ Who to contact if injured at work
Location of first aid and how to get first aid
Introduction to the care team
Check-in procedures when reporting for shift
Site documentation procedures
On-site appropriate staff break areas
Human resource processes and forms
Leave requests (vacation and reporting absences)
Step four: Schedule mentor shifts
Ensure orientation shifts are scheduled for the health care support workers with community health worker mentors.
Orientation shifts provide the health care support worker with exposure to the various processes and procedures as well as the various roles on the care team, discussing how the health care support worker can support the role.
Step five: Prerequisites for educational program
Talent Acquisition ensures the health care support worker completes the prerequisite learning requirements for admission to their educational training.
Step six: Ongoing education and support
Health care support worker weekly meetings
Provide information to the health care support worker about the monthly weekly touch base, to provide education and support while they are enrolled in the post-secondary institution. Encourage consistent attendance.
Approximately 4 hours/month
Health care support worker Community of Practice
Provide information to the health care support worker about the monthly Community of Practice and encourage them to attend.
Contact email@example.com if you need help sourcing this information.
Approximately 1 hour/month
Orient your care team members to the health care support worker role
The health care support worker is a new position on the care team. It is essential that all members understand:
- the role of the health care support worker, what they can and cannot do.
- the impacts to the care team’s roles and responsibilities
- the supervision and the direction of health care support workers
The role of the health care support worker
The health care support worker role is non-clinical and non-direct. The role is intended to support the care team and the clients. Their role adds to the quality of life for the clients by spending one-to-one time with clients and helping community support workers by freeing them up to provide more time providing clinical support to the residents.
Care team orientation resources:
These documents are provided for printing and distribution.
- Introduction to the Health Career Access Program.
- The health care support worker can/cannot do list.
- Providing supervision/direction, daily assignment and oversight to health care support workers; A resource for home support staff.
- Assigning the health care support worker activities and tasks: a decision-making algorithm.
Orient clients and families to the health care support worker role
It is important to provide information to the clients and their family members about the health care support worker role, so they know who the new staff member is and what their role is.
Client and family orientation resources: