"Patient experience" is what you see and how you feel about your experience with the health care system.
It is affected by your interactions with health care staff and by how the health care system works. It covers all parts of health care, including phone calls, clinic appointments, hospital stays, food service, virtual classes, medical transportation and much more.
We want you to feel cared for and supported during your health care experience.
What are we doing to improve your experience?
Click on the topics below to learn more.
Together with you, we deliver a great care experience.
We believe that hearing directly from you, and the people who support you (essential care partners), is the best way to improve our care and services.
Do you play a part in supporting someone’s health and well-being?
If so, you might be an essential care partner.
If so, you might be an essential care partner.
Person-centred care puts you and your essential care partners (the people who matter most to you) at the centre of your care.