Helps develop a care plan and arrange for health care services. A starting point for all services.

Case managers coordinate care for people with complex health needs requiring extra, ongoing support to live at home independently.

Their goal is to help people live at home safely and avoid unnecessary or premature admission to a hospital or care facility.

Case management is one of the many Home Health services we offer.

What types of programs and services are offered?

A case manager works closely with you, your family and friends to:

  • Assess your needs
  • Determine your eligibility for services
  • Determine the costs for certain services, based on your financial situation
  • Plan, coordinate and monitor multiple care services
  • Arrange relief for caregivers
  • Assess whether you need to move to an assisted living or long term care facility




New Home Health clients: For general questions or to access this service, contact our central Home Health Service Line, 1-855-412-2121 (open 7 days a week, 8:30 a.m. - 9:00 p.m.; statutory holidays hours between 8:30 a.m. - 4:30 p.m.). 

Clients must meet eligibility requirements to receive services; see the home health section of our website for detailed eligibility requirements.


Some Home Health services are provided free of charge while others include a cost based on your after tax income. Learn more about accessing Home and Community Care services.

Language(s) Offered

Primarily English, although translation services can be made available if sufficient notice is given. It is suggested to bring an interpreter if understanding English is difficult.


  • B.C. Ministry of Health: How to arrange for care
    If you wish to arrange for home and community care services, it will be helpful if you know how to contact your health authority, how to prepare for an assessment if required, what is involved in making decisions about your care and developing your care plan, and what to expect once you have been approved for services.