Resources for all long-term care, assisted living and independent living staff and medical staff to help them manage stress and anxiety during COVID-19. 

We know these are trying times both physically and emotionally. Find resources to help manage stress and anxiety during COVID-19 including phone, virtual, email, web and video supports.

Phone/virtual/e-mail-based supports

Mobile Response Team (MRT) 
1-888-686-3022 or e-mail MRT@phsa.ca

The Mobile Response Team provides phone, virtual (e.g. Skype, Zoom) and e-mail-based support to health care workers, particularly those in home care, long-term care, assisted living and independent living homes, who are experiencing emotional distress and mental health concerns in response to COVID-19. Available 24 hours a day, seven days a week. 

Learn more about the Mobile Response Team.

Fraser Health Crisis Line 
604-951-8855 or toll-free 1-877-820-7444

Trained volunteers provide phone support and crisis intervention counselling, 24 hours a day, seven days a week. You can also call for information on local services or if you just need someone to talk to. 

Learn more about the Fraser Health Crisis Line.

BC Psychology Association COVID-19 Psychological First Aid Service 
Request a support phone call at BCPA COVID-19 Psychological First Aid Service

The Psychological First Aid service is a brief (up to 30-minute) free telephone consultation to provide you with information and strategies to help you cope with the stress associated with the COVID-19 pandemic support. 

Online supports

Care for Caregivers
Resource hub developed by the Canadian Mental Health Association and SafeCare BC to support the psychological well-being of health care workers, particularly those working in long-term care, assisted living and home support, during COVID-19. Includes relevant, reputable and evidence-based mental health resources, including regular webinars to address emerging issues. Visit careforcaregivers.ca.

Managing anxiety around COVID-19 
In these videos and resources, Dr. Marietta Van Den Berg, Psychiatrist and Physician Quality Lead for Surrey Hospitals, Fraser Health, addresses common experiences and concerns direct care providers and leaders are coping with.

  • Managing Stress and Anxiety, Dr. Van Den Berg offers ways to recognize stress within your body and gives some simple suggestions on how to manage underlying feelings of anxiety caused by COVID-19.
  • Coping with Uncertainty, Dr. Van Den Berg offers easy strategies to recognize your fears for what they are – thoughts – and helps you identify those things that are within your control as a helpful way to plan for, and be in uncertain times. 
  • ABC123 - Psychological first aid tool, Dr. Van Den Berg's handout provides techniques to help reduce symptoms of acute anxiety and other emotional distress. (pdf file)

Peer-to-peer psychological first aid 
Our peer-to-peer psychological first aid tool provides simple guidance if you need to provide an in-the-moment response to a colleague or staff member who needs support. Please find additional tools here

Digital mental health program to manage COVID-19 stress and anxiety
To access Starling's free Digital Mental Health Program for COVID-19 stress and anxiety, go to https://info.starlingminds.com/covid19-free-mental-health.

Just Breathe video
What is the one thing can you do right now to lower your stress? Find out by watching this short 2:15 video.