Do you have a question or comment related to COVID-19 for the Fraser Health Long-term Care, Assisted Living, Independent Living Coordination Centre?

Have a question or comment related to the COVID-19 pandemic for the Fraser Health Long-term Care, Assisted Living, and Independent Living Coordination Centre?

Please complete the inquiry form below. We are monitoring questions from 0800 to 1600, Monday to Friday.  

If your site is actively managing a COVID Outbreak, please contact your site EOC lead with any questions. 

Please note: 

  • For any questions about the Single Site Order, please contact
  • Any questions related to Access, Care, and Transitions, as well as temporary absences should be referred to your ACT Coordinator. For private care homes who do not have an ACT coordinator, please direct your questions related to temporary absences or inter-facility transfers to the Access, Care, and Transitions to 604-519-8500.
  • For supplies requests, Long-Term Care and Assisted Living providers are to use the Shopping Cart System. The previous ordering form/process is no longer in use.
    The link to the PPE Shopping Cart is: (Google Chrome recommended). An account has been created for your site. If you have any questions, contact 
  • To report a positive COVID-19 case or 1+ swabs please contact the Public Health Hotline: Phone 604-507-5471 or Fax 604-507-5439