Use MFA to remotely access Fraser Health’s network and applications on a personal device.
MFA is a security measure to help verify your identity as Fraser Health staff and medical staff. When accessing Fraser Health’s remote network or applications on a personal device, the MFA app will prompt you to enter a two-digit number to complete the authentication.
MFA allows you to access Fraser Health’s remote network, as well as popular apps such as:
- Outlook
- Microsoft Teams
- Meditech Expanse
- MyFHInfo
Setting up MFA for the first time
To set up MFA, you must be connected to Fraser Health’s network and have:
- Your mobile device
- A secondary device (computer, tablet/iPad, or another mobile device)
Follow the steps outlined in Setting up MFA for the first time.
If you are not connected to the network, call Service Desk at 604-585-5544. Ensure you have the devices listed above and your Fraser Health credentials. Tell the agent that you are setting up MFA and are not connected to the Fraser Health network.
Transferring MFA to a new device
To transfer MFA to a new mobile device you must have your old mobile device enabled with MFA and must be connected to Fraser Health’s network. If you do not have access to your old mobile device or you are not connected to the network, please call Service Desk at 604-585-5544 for assistance.
Follow the steps outlined in Transfer MFA to a new mobile device to move your MFA to your new mobile device.
Restore MFA access
If you cannot access MFA because:
- You no longer have access to the mobile device originally set up with MFA,
- You deleted the MFA app,
- You removed your Fraser Health credentials from the app,
Call Service Desk at 604-585-5544
Support
Call Service Desk at 604-585-5544 for questions and assistance with MFA.