Frequently asked questions about obtaining Fraser Health Windows user account and login information for electronic documentation systems.

What's happening?

The Student Practice Team receives several inquiries from students and faculty instructors about obtaining their Fraser Health Windows User Account and login information for electronic documentation systems (i.e. PARIS, MEDITECH, Pixalere, etc.). We are addressing frequently asked questions about these matters to help provide you with the resources that you need during your student practice experience.

Why is this important?

Proper computer access with the appropriate tools and resources is imperative for ensuring that our patients continue to receive quality health care while students and faculty instructors are in a learning environment.

How will this impact students and faculty instructors?

You will be able to log into a Fraser Health network computer when you are on a Fraser Health site and electronically document patient/resident/client care. 

Frequently Asked Questions (FAQs)

  • How do I obtain my Fraser Health Windows user account?
    • Your institution’s placing coordinator must enter your Post-Secondary Institution (PSI)-based email address into the Health Sciences Placement network (HSPnet) at least 8 weeks before your placement start date.
    • An email with your user ID and activation code will be sent to your PSI email address approximately 28 days before your placement begins.

  • I am a returning student or faculty instructor. Do I need a new Windows user account?

    No, you do not. You will retain your old account but will have to reset your password for subsequent placements. You will be prompted to do so when you log in for the first time after three months of not using your Windows User Account. If you encounter any issues, please contact the Service Desk at 604-585-5544.

  • What are the formats of my Fraser Health Windows user account and email address?
    • Students will have an “S” followed by numbers in their user ID (e.g. S12345)
    • Faculty/instructors will have an “E” followed by numbers in their user ID (e.g. E12345)
    • All email addresses’ format will be: userID@fraserhealth.ca (e.g. S12345@fraserhealth.ca)
  • I am both a Fraser Health employee and student/instructor. Which Windows user account should I use?

    Always use your Fraser Health student/instructor account during your student placement. For more information, please refer to our Documentation Policy

  • I need access to electronic documentation systems. What steps should I take to get "read" and "write" access?
    • You must activate your Fraser Health Windows user account before proceeding with electronic documentation system requests.
    • PARIS and MEDITECH Patient Care System (PCS)*:
      • Student Practice Team will request “read” access before your start date based on the information in HSPnet.
      • To receive write access, complete the training courses required for the appropriate electronic documentation system. This information can be found on our computer training webpage.
      • It is your placing coordinator’s responsibility to communicate these requirements to you. It is your responsibility to register for the courses that you need and complete them at least 3 weeks before your placement start date.
    • PIXALERE:
      • The placing coordinator or faculty instructor should contact our team to request access for their student(s).
    • OMNICELL
      • The placing coordinator or faculty instructor may directly request access for their student(s) as per the instructions on our computer training webpage.
    • All other electronic documentation systems, including MEDITECH outside of ARH:
      • Contact the preceptor or destination coordinator to inquire about access to these systems.
      • For MEDITECH, there is a link to a form that destination coordinators can fill out in the same email that contains the student or faculty instructor’s Fraser Health Windows user account information.

    * MEDITECH PCS Only applies to students and faculty/instructors placed at Abbotsford Regional Hospital (ARH) and mental health units at Royal Columbian Hospital (RCH).

     
  • I have completed all the required PARIS training courses for a previous placement. Do I need to take these courses again to receive "write" access?

    PARIS “write” access for new and returning students will expire 365 days after you complete all training courses. After this time, you will need to retake these courses to be granted “write” access.

  • Where will my electronic documentation system login information be sent?

    Check your Fraser Health student or faculty instructor email for this information.

  • I have already started my clinical placement and found that I do not have "write" access. What should I do?

    First, ensure that you have completed all the required training and courses to receive “write” access. If you have successfully completed these and any accompanying quizzes, contact the Student Practice team for assistance.

  • Who should I contact for support?
    • For password resets, THIN Client Card queries, and access to any electronic documentation system once your account has been created, please call the Service Desk at 604-585-5544 while at a Fraser Health site and computer.
    • For questions about Fraser Health Windows user account or electronic documentation system account setups, please contact the Student Practice Team at student.placement@fraserhealth.ca. Do not directly contact the Clinical Information specialist teams about these charting systems.
     
  • How can I access Fraser Health's Clinical Decision Support Tools (CDSTs) and policies?

    Students and faculty instructors can only access Fraser Health’s CDSTs via FH Pulse, our intranet, when they are on a Fraser Health computer on a Fraser Health site. Some policies are available on Fraser Health external webpage, which students and faculty instructors should review prior to their placements. Students and faculty instructors can access all of Fraser Health’s policies via our intranet when they are on a Fraser Health site.

Questions?

Please contact the Student Practice Team at student.placement@fraserhealth.ca.


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