Information for families of people in long-term care and assisted living.

Can I visit my loved one in long-term care and assisted living? 

Due to the COVID-19 pandemic, we are restricting visitors to ESSENTIAL VISITS ONLY at all of our sites through controlled access points.

Restricting visitors minimizes the risk of the introduction of COVID-19 into our facilities. Essential visits include visits for compassionate care (such as end of life or critical illness). Learn more about essential visits.

We encourage you to connect with your loved one virtually. Our LTC facilities have been equipped with technology to allow for visitations to occur virtually.

You can expect to be screened upon entry. Please do not visit if you are sick.

  • What is being done to keep my loved one safe and healthy? 

    The health and safety of our residents, their families and our staff is our first priority and a responsibility that is taken very seriously. We continue to follow direction from public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

    Some of the measures we have put in place are: 

    • a redesign of meal service spaces to provide at least two metres of space between residents; meal services brought to rooms;
    • limiting the numbers of participants and personal contact during recreational and common area activities; providing one-to-one activity as appropriate;
    • ensuring twice-daily screening & ongoing monitoring of staff and residents for any signs of illness; 
    • enhancing our daily cleaning practices; 
    • ensuring that staff wear a procedure mask that covers their mouth and nose, eye protection and other personal protective equipment as recommended;
    • observing outbreak prevention and outbreak management measures as required.

    We know that staying away from your loved one is very difficult and we appreciate that you are cooperating with this request with the goal of keeping our residents and staff healthy.

  • How many people have COVID-19 in a facility for an outbreak to be declared?

    Due to the risk that COVID-19 poses to vulnerable seniors, the threshold for declaring an outbreak is very low: if one staff or one client receives a positive COVID-19 test result, an outbreak will be declared at the site. 

  • Will I be notified if there's a COVID-19 outbreak where my loved one lives?

    Yes, in the unfortunate situation when an outbreak is identified at a site, the Public Health team will contact the staff member who is infected as well as the care home and residents as appropriate. Long-term care residents and assisted living tenants and their family members will be notified by e-mail/ phone. 

  • Current outbreaks

    A list of infectious disease outbreaks (e.g. COVID-19, C. difficile, norovirus, influenza) declared at long-term care, assisted living and independent living sites within the Fraser Health region is available on our Current Outbreaks page. 

  • Is it appropriate to talk to my loved one about their future health care choices now, in light of COVID-19?

    Talking with your loved ones about their future health care wishes and what’s important to them is a good idea for everyone, no matter their age or health status.In some cases where your loved one may be unable to engage in such discussions, having these conversations within your own family will be very important. 

    Appreciating how uncomfortable it can be to have this conversation with a loved one, we have resources to help you on our Advance Care Planning page, You may have already heard from the care team or family doctor offering to have COVID-19-related goals of care discussions with you.These resources can help you understand why these conversations are important, and to ensure your loved one’s values and wishes, and preferences for care, are expressed, documented and respected.