Visits are restricted to ESSENTIAL VISITS ONLY at all of our sites through controlled access points.

Essential Visitor Only Poster

Effective immediately, we are restricting visitors to ESSENTIAL VISITS ONLY at all of our sites through controlled access points. 

For visitor guidelines for Long-term Care and Assisted Living homes, visit COVID-19 questions - long-term care and assisted living

We are working closely with the Ministry of Health to protect the health of everyone in B.C. Restricting visitors minimizes the risk of the introduction of COVID-19 into facilities and allows staff to focus on caring for patients and residents, rather than monitoring and screening visitors. 

We understand this is a difficult change for those with loved ones who need to be incare, but it is an important precaution to ensure the safety of all, including our sickest and most vulnerable patients.

Orders from the Provincial Health Officer or a Medical Health Officer take precedence over this policy.

 

Click to download a copy of the visitor poster

Read Fraser Health's COVID-19 safety plan

  • What is an essential visit?

    Examples of essential visits include, but are not limited to:

    • Visits for compassionate care, including critical illness, palliative care, hospice care, end of life, and Medical Assistance in Dying.
    • Visits paramount to the patient/resident’s physical care and mental well-being, including:
      • Assistance with feeding, mobility and personal care;
      • Communication assistance for persons with hearing, visual, speech, cognitive, intellectual or memory impairments;
      • Assistance by designated representatives for persons with disabilities, including provision of emotional support;
      • Visits for supported decision making; and
      • Visits for pediatric care, labour and delivery.
    • Existing registered volunteers providing the services described above.
    • Visits required to move belongings in or out of a client’s room.
    • Police, correctional officers and peace officers accompanying a patient/resident for security reasons.

    Essential visits can occur with a COVID-positive patient/resident. 

    Essential visits are limited to one visitor per patient/resident within the facility at a time.  A visitor who is a child may be accompanied by one parent, guardian or family member.

    If you feel your situation warrants an essential visit, please discuss your request with your loved one’s care team. The care team will balance your request with the patient’s/resident’s needs, along with the infection prevention/control requirements of the other patients/residents in the unit. 

  • Screening

    Entry points to our facilities will be more limited than usual and we will screen all visitors for signs and symptoms of illness, including COVID-19 symptoms, prior to every visit.

    If you have signs or symptoms of illness, or are in self-isolation or quarantine in accordance with public health directives, you will not be permitted to visit. 

    Signs of illness may include fever, cough, and shortness of breath, sore throat, runny nose, nasal congestion, loss of sense of smell, loss of appetite, chills, vomiting, diarrhea, headache, fatigue, and muscle soreness.

    If you feel even mildly unwell, stay home and do not visit any Fraser Health facility. Even visitors deemed essential must not be ill to enter a Fraser Health facility.

  • What to expect while visiting a patient/resident

    As a visitor, you will be instructed when to perform hand hygiene, respiratory etiquette and safe physical distancing. 

    You will be shown how to put on and remove any required PPE when visiting or caring for patients/residents who are on droplet and contact precautions. 

    You must go directly to the patient/resident you are visiting and exit the facility directly after your visit.

    Visits are limited to one visitor per patient/resident within the facility at a time.  A visitor who is a child may be accompanied by one parent, guardian or family member.

    If you are unable to adhere to appropriate precautions, you will be excluded from visiting.

  • Maternity

    A spouse/partner of a birthing woman is considered an essential visitor, providing they pass screening requirements.

    A doula is considered part of the care team, and is not a visitor.

    Newborn/NICU visits

    As with all other hospital visits, only essential visitors will be allowed into the hospital to visit the mother and newborn. Additionally, you will need to follow the visitation guidelines of each individual facility and unit.

    Please contact each individual facility/unit and the team caring for your family members for more information.

     
  • Dropping off essential items for patients/residents

    If essential items need to be dropped off for the patient, please arrange this in advance with the patient’s care team.

    How this is done will depend on the individual facility and the team caring for the patient. 

  • Translation

    Visits to assist a patient with translation are not considered essential. If you/your loved one requires translation, please advise their care team for guidance.

    Translation services are available to assist with patient visits.

    Communication assistance visits for patients/clients with hearing, visual, speech, cognitive, intellectual or memory impairments are considered essential.

  • Staying connected

    We encourage the use of technology to remain in touch with your loved ones who are staying in a Fraser Health operated facility, especially if an in-person visit is not possible. 

    Some facilities have technology available to patients for this purpose. Please ask the patient’s care team if this is available at the facility they are staying at. 

  • Questions and concerns

    If you feel your situation warrants an essential visit, please discuss your request with your loved one’s care team. The care team will balance your request with the patient’s/resident’s needs, along with the infection prevention/control requirements of the other patients/residents in the unit.

    If your visit is not deemed essential, you may speak with an administrator or administrator on call for an immediate review of the decision.

    Family and visitors can request a formal review of a decision through the health authority Patient Care Quality Office (PCQO).

    If you have already been to the PCQO and are not satisfied, you can request a review of concerns from the Patient Care Quality Review Board by email: contact@patientcarequalityreviewboard.ca or phone: 1-866-952-2448. Learn more

    Orders from the Provincial Health Officer or a Medical Health Officer take precedence over essential visitor policy.