Acute care leaders provide required workplace training to your health care support workers and provide support to your care team, patients and families.

As part of the Health Care Access Program, acute care leaders provide workplace orientation and training for their health care support workers before they begin their formal educational training.

Training and orientation for your worksite care team, patients and families is also an essential part of supporting the success of the Health Career Access Program.

Providing orientation to your health care support workers

Health care support workers are required to complete the steps outlined below as part of their orientation and ongoing training.

Workplace training will vary based on the workplace needs, but it may take approximately 52-68 hours to complete, or 7-9 days paid time.

  • Step one: Prior to first day

    Contact your HCSW via email welcoming them to their new role. Be sure to include the following document and edit with any site-specific information:

    • Welcome to the First Phase of the Health Career Access Program (Acute) 

    Required training must be completed prior to working within the worksite. You may wish to request a copy of the emailed course completion certificates.

    Recommended training:

    Required training:

  • Step two: Within six weeks of hiring

    In-person or virtual violence prevention training (approx. 8h) is required:

  • Step three: Worksite orientation

    Review the health care support worker site orientation PowerPoint with your health care support worker, customizing the information to your worksite as needed.

    Orient your health care support workers to the site and to your policies and procedures, per your usual new employee processes. The following documents may help with your worksite orientation:

  • Step four: Schedule mentor shifts

    Ensure mentor/buddy shifts are scheduled for the health care support workers.

    Mentor/buddy shifts provide the health care support worker with exposure to the various processes and procedures as well as the various roles on the care team, discussing how the health care support worker can support the role.

    The following document may help with your mentor/buddy shifts:

  • Step five: Prerequisites for educational program

    Ensure the health care support worker completes the pre-requisite learning requirements for admission to their educational training. These courses must be completed before they begin their post-secondary education program:

    1. Completing a N95 mask fit test
    2. Passing a Criminal record check
    3. Obtaining a clear Tuberculosis (TB) Skin Test result
    4. Immunizations for the following communicable diseases:
      • Measles
      • Mumps
      • Rubella
      • Varicella
      • Tetanus
      • Diphtheria
      • Pertussis
      • Polio
      • Hepatitis B
      • Influenza
      • COVID-19
  • Step six: Ongoing education and support 

    Health care support worker Community of Practice

    Fraser Health hosts frequent regular Community of Practice meetings for health care support workers.

    The health care support workers Community of Practice comes together for one hour to share experiences, knowledge, successes, challenges, education, and tools. These optional meetings are encouraged, but not required.

    The health care support workers Community of Practice has three main goals:

    • to provide support to health care support workers
    • to share tools and resources
    • to encourage collaborative learning from one another

    The health care support workers Community of Practice features speakers on a variety of topics, and provides opportunities to ask questions. Each health care support worker will receive the invitations to their Fraser Health email.

    Approximately every few months

Orient your care team members to the health care support worker role

The health care support worker is a new position on the care team. It is essential that all members understand:

  • the role of the health care support worker, they can and cannot do.
  • the impacts to the care team’s roles and responsibilities
  • the supervision and the direction of health care support workers

The role of the health care support worker

The health care support worker role is non-clinical and non-direct. The role is intended to support the care team and the patients. Their role adds to the quality of life for the patients by spending one-to-one time with patients and helping care team members by freeing them up to provide more time providing clinical support to the patients. 

Care team orientation resources:

These documents are provided for printing and distribution.