Find answers to frequently asked questions about MyChart™.

Registration questions

  • What is MyChart™?

    MyChart is a website that gives patients easy access to their medical records and allows patients to enter and track their own personal health information.

    With MyChart, you can:

    • View your Fraser Health medical records 
    • Track your personal health information such as allergies, medications, diet and mood. 
    • Upload copies of your personal health documents from another hospital 
    • Share your records with your health care team and family members
    • Get information to help manage your health
    • Message with your health care team if the health care team member(s) agree
    • Track your upcoming appointments (coming soon)
  • How do I sign up for MyChart™?

    You can sign up for MyChart in 2 ways below:

    • In person: Obtain the MyChart consent form in-person at a clinic (or during home visit), sign and return the consent form and provide their email
    • Electronically via email: Provide the clinic your email at virtual appointment or in-person appointment, receive a copy of the MyChart PDF consent form via email to complete and return the signed completed form to the clinic via email

    After you provide your email and return a signed consent form. You will receive an email from MyChart with next steps to complete your registration. 

  • Who can sign up for MyChart™?

    Only Fraser Health patients who are older than 19 years of age.

    Currently, patients from Renal Services and Community Respiratory Therapy clinics can register.

  • How much does MyChart™ cost?

    MyChart™ is a free service.

  • Is MyChart secure?

    MyChart™ is a secure website and your health information is kept safe. You control access to your health information with your own unique username and password. Your medical records are stored on a secure system and are not stored online. 

  • How do I access MyChart™?

    Use any computer, tablet, and/or mobile device. All you need is access to a computer or device, a personal email account and an internet connection.

  • Where do I go if I have more questions about MyChart™?

    For technical issues, contact MyChart support desk by phone available 24 hours a day, 7 days a week by phone 1-833-900-9378 or by email at mychartsupport@fraserhealth.ca.

  • I no longer want to have a MyChart™ account, what do I need to do?

    If you want to delete your personal health information from MyChart, you can remove/delete it yourself in MyChart or request assistance from MyChart support desk at 1-833-900-9378 or mychartsupport@fraserhealth.ca.

Health record questions

  • What should I do if I don't understand the information in my health record?

     Ask your doctor for more information or to explain your health information during your next visit.

  • What should I do if the information in my health record in MyChart™ is not correct?

    If you believe that your health information is not correct talk to your doctor and contact the Health Records Department at the hospital you went to. 

    Visit our website to find the Health Records department at each hospital

  • How can I request additional medical records?

    You can contact the Health Records department at the hospital you went to. The Health Records department will help you access the records you want to see.

    More information about accessing your health records is available on our website.

  • Why are some records not available in MyChart™?

    Some medical records can be sensitive in nature and not released through MyChart™.

    To request medical records not available in MyChart™, contact the Health Records department at the hospital you went to. The Health Records department will help you access the records you want to see.

    More information about requesting your health records is available on our website. 

MyChart™ for family members

  • My child manages my care, would they have access to this?

    Currently, MyChart™ access is only for patients. However, patients with a MyChart™ account can choose to share their records with family members, allowing their family members access to their record (s).

  • I manage my child's care, can I have access to their records?

    Currently, MyChart™ access is only for patients who are 19 years and older.

Technical questions