Thank you for taking the time to share your thoughts with us. We aim to respond within 24 hours, but it can take 3-5 business days for emails received during weekends, holidays and high-volume periods.

If you submitted for the Patient Care Quality Office, your complaint has been shared with the Patient Care Quality Office (PCQO). You will hear from the PCQO within two business days. If you have any questions or concerns about our complaints process, please contact the PCQO at: 1-877-880-8823, 604-476-7844 or

If this is a medical emergency, please call 9-1-1 or go to your nearest hospital emergency department.

If you are having an emotional crisis, please call the CRISIS LINE at 1-800-SUICIDE (1-800-784-2433) from anywhere in the province.

If you have a medical question, please call HealthLink BC to connect with a registered health professional 24/7 by dialing 8-1-1 from anywhere in the province.