Patient Care Quality Office

If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your feedback is our chance to improve the care or services we provide.

What's the first step to submitting a complaint?

Speak with the person who provided the service, or to the manager of the area. Complaints are best addressed and resolved at the time and place where they occur.

What if my complaint is not resolved?

Contact the Patient Care Quality Office. Complaints can be made verbally, in person, by phone or in writing.

Mail: Patient Care Quality Office
Fraser Health
11762 Laity St, 4th floor
Maple Ridge, BC V2X 5A3

Tel: 1-877-880-8823
Fax: 604-463-1888
E-mail: pcqoffice@fraserhealth.ca

Office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed on weekends and statutory holidays.

What happens if I complain?

We will deal with your complaint promptly and fairly. It will not compromise your access or service. You can expect us to

  • formally register your complaint
  • work with you to resolve it
  • respond within 40 business days to explain our actions and decisions

If we can't help you with your complaint, we may refer you to someone who can.

What if I am still not satisfied?

If you don’t feel your concerns were resolved based on the response of the Fraser Health Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter.

The Patient Care Quality Review Board is a separate organization from Fraser Health that reports to the Minister of Health.

Contact Us

Fraser Health Patient Care Quality Office 

11762 Laity St, 4th floor
Maple Ridge, BC V2X 5A3
Toll Free Number: 1-877-880-8823
Fax: 604-463-1888
E-mail: pcqoffice@fraserhealth.ca 
Office Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Closed on weekends and statutory holidays

Patient Care Quality Review Boards

PO Box 9643
Victoria, B.C. V8W 9P1
Phone: 1-866-952-2448
Web: www.patientcarequalityreviewboard.ca

Whistleblower Hotline: Report a known or suspected case of wrongdoing by staff

Use the Whistleblower Hotline to report a known or suspected case of wrongdoing by Fraser Health. The Whistleblower Hotline does not replace other established processes or usual reporting structures such as reporting to management, workplace safety, Patient Care Quality Office, or other reporting avenues.  Complainants are encouraged to utilize these existing reporting structures. However, if for any reason these avenues are not deemed appropriate, or one is not satisfied of the outcome of a complaint made, a report can be made confidentially and anonymously to the Whistleblower Hotline.

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