Working to improve the health of the population and the quality of life of the people we serve.
Mental Health In-patient and Substance Use Residential Services 2010/11 Satisfaction Survey Results The results of a province-wide, coordinated survey of the experience of care of mental health short stay in-patients and substance use residential treatment clients (MHSU) discharged from one of B.C.'s 71 facilities (representing 102 units/sites), including those in the Fraser Health Authority, are posted below. This is the first time a survey of this sector has been undertaken in B.C. How did we do? Fraser Health’s overall quality of care in its short-stay in-patient Mental Health and Substance Use (MHSU) Services was rated as 87% (good to excellent) by the mental health clients and 96% (good to excellent) by substance use patients who recently participated in the provincial survey. This was not an evaluation of clinical outcomes of care, but of personal experiences of the health care system. View survey reports The survey focused on eight aspects of care:
How will the results be used? Data from this survey will be used to
How was the survey conducted? In Fraser Health, surveys were distributed to all patients (over the age of 13) discharged from both Fraser Health direct service and contracted mental health short-stay in-patient units and substance use residential treatment programs between October 12th, 2010 and April 11th, 2011. For Fraser Health Substance Use Services the survey achieved a 72% response rate (683 returned surveys) and for Fraser Health Mental Health Services the survey achieved a 58% response rate (971 returned surveys). Surveys were available in English, French, Chinese (simplified and traditional), Punjabi, Vietnamese, Spanish, and Korean. Mental Health facilities included in the survey: in-patient units at Surrey Memorial Hospital, Royal Columbian Hospital, Abbotsford Regional Hospital and Cancer Centre, Burnaby Hospital, Langley Memorial Hospital, Chilliwack General Hospital, Ridge Meadows Hospital and Peace Arch Hospital. Substance Use facilities included: (owned and operated) residential treatment programs at Creekside Withdrawal Management Centre, Maple Ridge Treatment Centre, (contracted) Kinghaven Treatment Centre, Peardonville House Treatment, Innervisions Recovery Society, Phoenix Centre/House, Last Door Recovery Centre, Path to Freedom Drug and Alcohol Treatment Centre, Valley House, Hannah House, Charlford House, Westminster House Recovery for Women, Mollie’s Place, Ellendale.
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