Assertive Community Treatment Teams

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Assertive Community Treatment teams provide person-centered, recovery-oriented outreach mental health services.

Teams provide flexible, community-based support for adults with serious and persistent mental illness that makes it difficult to manage their daily living. These individuals often have difficulty connecting with, or responding well to, traditional outpatient mental health and rehabilitation services that is generally offered in an office setting.  

How do these services work?

Seventy-five per cent of the services that ACT teams provide are offered in community settings that are comfortable and convenient for the person (e.g. the person’s home, local restaurants/coffee shops, parks, shelters or even a street corner if that’s where the person prefers).

ACT team members work closely with the person along with the person’s family or other supports identified by the person, to create a plan to improve their quality of life and decrease time spent in hospital, and with emergency services.

What services do we provide?

The ACT team provides comprehensive assessment, treatment, rehabilitation and support activities including:

  • Assisting the person with housing needs as required
  • Accessing medical care
  • Substance use counselling and/or access to treatment
  • Life skills support/skill building
  • Medication delivery
  • Grocery shopping with staff
  • Social and recreational events: in and out of office client driven groups
  • Vocational rehabilitation support-help with finding volunteer or competitive employment
  • Connecting the person to community resources
  • Transport the person to appointments
  • Supporting and encouraging: healthy lifestyle choices, personal hygiene, short and long-term goal setting and money management
  • Connecting person to income assistance services
  • Assess for medical problems-refer to local medical clinic or client’s family doctor (GP)
  • Help person to manage his/her medication if required

Who do we support?

  • Adults (19 years or older) living in communities with ACT teams, i.e. Surrey, North Delta, New Westminster, Tri-Cities, Abbotsford and Mission
  • Adults living with serious mental illness who have many complex needs, and have great difficulty managing their day-to-day tasks, most of the time (e.g. cooking, cleaning, banking, taking medications as prescribed) 
  • Adults who are vulnerable and at-risk of homelessness, exploitation, abuse, further deterioriation of their mental health, suicide, etc.
  • These adults often have other mental health and substance use issues and may be homeless or at-risk of homelessness
  • Adults who have had many visits to hospital emergency departments, admissions to hospital psychiatric care, and/or frequently use police and ambulance services

ACT team services are not suitable for people with:

How do I access these services?

ACT team services are available in Abbotsford, Mission, Surrey, North Delta, New Westminster and the Tri-Cities. Residents of these communities can be referred for ACT team services through a community or hospital-based health care provider.

In Surrey, South Surrey and North Delta, contact: 

Surrey Mental Health Outreach Program
Phone: 604-592-2700
Fax: 604-592-2701
Office hours:  Mon-Fri  08:30am – 4:30pm

In Abbotsford and Mission, contact: 

Abbotsford/ Mission ACT Team
Phone: 604-851-3750
Fax: 604-851-3755
Office hours: Mon-Fri, 8:30am – 4:30pm

In New Westminster and Tri-Cities (Anmore, Belcarra, Coquitlam, Port Coquitlam, Port Moody), contact: 

New Westminster/Tri-Cities ACT Team
Phone: 604-777-6826
Fax: 604-777-6848
Office hours: Mon-Fri, 8:30am – 4:30pm

What if there isn’t an ACT team in my community?

For people who live outside of Abbotsford, Mission, Surrey, North Delta, New Westminster and the Tri-Cities, Assertive Case Management and Adult Community Support Services teams are available to provide them with support. 

Who will provide these services?

Upon admission to one of our Mental Health and Substance Use programs, your care team may be comprised of these highly trained and caring professionals.

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