What's new in White Rock | South Surrey

Across our region, we are investing in community-based care by increasing health care resources in community settings. This means patients will receive the right level of care in the right places. This is about looking at the programs and services we provide and making decisions that are in the best interests of patients and residents, decisions that will help people avoid being in hospital, get them out of hospital more quickly and support them more fully in the community and in their homes. 

What we are talking about is a complex shift of resources but our goal is clear – to promote health, wellness and prevention in our communities. All of our decisions are based on what is best for the communities we serve and the people we care for. 

Here are some examples of how this is happening in White Rock/South Surrey.

Community Services in White Rock/South Surrey

Residential Care 

  • In White Rock, 92 new residential care beds will be phased in over the next two years at the new Evergreen Baptist facility. The South Surrey Complex Residential Care redevelopment will provide a new 200-bed facility comprising 112 complex residential care beds, 73 older adult tertiary mental health beds, and 15 hospice beds. It will replace the aging Weatherby Pavillion.

Peace Arch Hospital Updates

  • In 2014/15, $2.297 million was invested in capital equipment at Peace Arch Hospital, including digital mammography units and infusion pumps. 
  • We are partnering with Seniors Come Share Society and Sources Community Resources Society, funded through donations, to provide a volunteer assisted discharge service to hospitalized seniors who need help to return home rather than waiting until a family member is free to pick them up. Volunteers will also ensure seniors have the essentials at home, such as prescriptions and food. 
  • In spring 2017, we received business plan approval for the expansion of the emergency department and surgical suite. A surgical suite will be added above the redeveloped emergency area, boosting the number of surgeries that will be able to be performed at the hospital. The surgical suite will benefit from the relocation and expansion of the medical device reprocessing department, allowing for improved access to sterilized surgical equipment used during surgeries. The expanded emergency department will double the number of treatment spaces to 50 from 24, and will include a separate pediatric treatment area and a dedicated mental health and substance use space.

Regional Updates

Home Health

  • This program provides clients who need help to manage their health and to live safely in their homes with case management services, nursing support, older adult day programs, respite service for caregivers, and more. We have added staff to improve access to home support – bathing and medication management, for example – and other home health services – wound care and short term-physiotherapy – by clients who are either recovering at home following a hospital stay or seniors who need help to remain independent at home.

Home First

  • Home First is expanding in Abbotsford with the addition of key team members to improve access to home support and other Home Health services. Home First is a program for seniors in hospital who have been assessed at the residential care level who have the potential to go home instead. They are fast-tracked to return home with the home health supports they need as well as other community supports, medical and non-medical. Nearly 1,000 patients returned home and avoided residential care placement in the first three years of Home First (2012 to 2015).

BreatheWELL/COPD

  • This community program offers clients with a diagnosis of chronic obstructive pulmonary disease (COPD) home-based education to help them manage their disease and prevent flare-ups which could otherwise send them to the emergency room or result in hospitalization. A respiratory therapist works with the client and their doctor to develop a health improvement plan, and connects the client with community services such as lung rehabilitation, home supports, rehabilitation therapy and exercise programs. As of March 2016, 1,430 people are accessing the service across the region. The program is now expanding to Fraser Health residential facilities.

Residential Care

  • We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs. We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs.  In 2016 we will add 403 new residential care beds and we will bring 228 of our existing residential care beds up to current care standards. Across the region, with new investments this year we have a total of 8,254 residential care beds available in Fraser Health, an increase of 7.9% since 2010. 

Mental Health and Substance Use

  • Across the region, 226 new and redeveloped beds will become available for clients with mental health and substance use challenges in 2016/17. Of these, 96 are residential care beds (a mix of licensed residential care and assisted living); 33 are Supported Independent Living subsidies; and 97 contracted beds will provide services and supports to individuals with substance use challenges.
  • A state-of-the-art Child and Adolescent Psychiatric Stabilization Unit (CAPSU) for children and adolescents with urgent mental health issues is set to open this spring at Surrey Memorial Hospital. CAPSU will serve young people from across the region, aged six to 17, who need a five- to seven-day stay in hospital for stabilization. CAPSU will be home to a Snoezelen™ Room, a multi-sensory environment used to help reduce agitation and anxiety and stimulate and encourage communication, the first of its kind for children and youth in a hospital psychiatric unit in Canada.  

Outpatient Rehabilitation

  • We are developing patient-centered clinical tools and processes to improve access and coordination of services and to enhance outcomes.

Recent kudos for our health care providers

  • On Friday, I attended the ER at Peace Arch Hospital. In my mind, I thought I would be quickly fixed and on my way but ended up admitted. I know that people are generally quick to complain about experiences, and I just wanted to say how wonderful the care was that I received. I felt safe and well looked after. I wanted to give a special thanks to the nurses Fayerooz and Brianna, and to Dr. Clarke. Thank you for patching me up and getting me home! (Via feedback@fraserhealth.ca)
  • Delivered my son in Peace Arch Hospital, had great experience, nurses are caring, doctors are professional and experience. No complaints : ). (Via feedback@fraserhealth.ca)
  • I was released today after a very short stay in the Peace Arch ER. We have been back to White Rock for a year and half, and my wife has been to the ER several times and we must say your care and professional treatment of patients is first class, particularly the 5th floor. Nurse Myrana was outstanding - my wife Donna felt like she had checked into a first class hotel. She felt very comfortable with the care, not only with Myrana, but the entire floor staff. Actually, she was a little sad to leave, but now happy to be home. Congratulations to you all, a job well done. Thank you. (Via feedback@fraserhealth.ca)
  • I would just like to express my gratitude to a nurse named Louise who helps take care of my grandfather in the Rehabilitation Ward of the Peace Arch Hospital. She is compassionate, professional and hardworking. Yesterday evening she was running around collecting patients from other floors, comforting distressed patients, as well as her regular duties. I believe that she deserves extra commendation for her wonderful work. (Via feedback@fraserhealth.ca)
  • I have recently returned home after an eight-day visit to the Peace Arch Hospital. While there, I was treated with the greatest care and consideration. Your staff shift system allowed me to come in contact with many individuals, all of whom without exception, were pleasant and able. Your kitchen provided meals of excellent quality and variety. Unfortunately my appetite was low so I couldn’t enjoy the meals as much as they should have been enjoyed.On leaving, I was very impressed with the integrated follow-up for your departing guests. All in all, I got the care that I needed and I am now back at home. (Via Peace Arch News)

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