Working to improve the health of the population and the quality of life of the people we serve.

Submit Feedback About Your Care

We welcome your comments

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If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your feedback is our chance to improve the care or services we provide.

Have a compliment?

  • Share it with the person who provided the service, or to the manager of the area.  
  • Email us at Include the facility name, unit and/or department details.

What's the first step to submitting a complaint?

Speak with the person who provided the service, or to the manager of the area. Complaints are best addressed and resolved at the time and place where they occur.

What if my complaint is not resolved?

For all services

Contact the Patient Care Quality Office that handles complaints about all services offered by Fraser Health.

For assisted living services

Contact the Office of the Assisted Living Registrar. They investigate complaints, administers the Health and Safety Standards and responds to questions from the public, service providers and other stakeholders.

Assisted Living Registry
Ministry of Health 
2-2, 1515 Blanshard St
Victoria, BC V8W 3C8

Phone: 250-952-1369
Toll-free: 1-866-714-3378 (outside the Greater Victoria area)
Fax: 250-952-1119

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