Working to improve the health of the population and the quality of life of the people we serve.
| Our services range from hospital care, to community-based residential, home health, mental health and public health services.
Our facilities include hospitals, clinics, community health care centres, residential care and assisted living homes.
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We welcome your feedback and comments. If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your feedback is our chance to improve the care or services we provide. What's the first step to submitting a comment or complaint?Speak with the person who provided the service, or to the manager of the area. Complaints are best addressed and resolved at the time and place where they occur.What if my complaint is not resolved?Contact the Fraser Health Patient Care Quality Office (PCQO). Complaints may be made verbally, in person, by phone or in writing by letter, fax or email. Don’t forget to mention the site or program if you submit your complaint by letter, email or fax. Fraser Health’s PCQO is the central access point for complaints that are not addressed at the service delivery level. The PCQO provides a clear, consistent, timely and transparent process for patients to register complaints about the care they receive from Fraser Health integrated health system. You can expect your complaint to be dealt with promptly and fairly. The Patient Care Quality Office will:
What if I am still not satisfied?If you don’t feel your concerns were resolved from the response of the FH Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter. The Patient Care Quality Review Board is a separate organization from Fraser Health that reports to the Minister of Health Services. Contact Us Fraser Health Patient Care Quality Office Patient Care Quality Review Board
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