Access Home Health

You or anyone on your behalf, including family, hospital, family doctor, friend, neighbour, community group or government agency, can make a referral to Home Health by following the three steps below.

Step 1 - Contact us 

Contact home health services in your area. See the list of Home Health services at the bottom of this page.

Step 2 - Get assessed by a case manager

If you feel you need services such as home support or access to an adult day program, or you wish to be considered for assisted living or residential care, a Home Health Case Manager will assess your situation.

The case manager will review your needs, eligibility for services and costs. The assessment will take place in your home, in the hospital or in another care setting.

The case manager will work closely with you, your family and friends to:

• Evaluate your needs
• Determine what kind of services are needed
• Determine eligibility for services, including residency requirements
  
• Determine whether there will be any costs involved for certain services
• Plan, coordinate and monitor multiple care services
• Arrange relief for family caregivers
• Assess clients who may need to move to an assisted living or residential care facility or to a hospice residence

If you require nursing or physical and occupational therapy services, a nurse or therapist may visit you in your home to assess your specific additional needs. 

How long do I have to wait before I will see a case manager?

People who are eligible for Home Health services may be seen for an assessment within a day or two, or in several days, depending on the urgency of need.  While every attempt is made to accommodate exceptional or urgent circumstances, it is important to remember Home Health services are not emergency services.

Step 3 - Develop a care plan

Following the assessment, an individualized care plan is developed and appropriate Home Health services are arranged as required. The goal is to help people with multiple needs live at home safely and to avoid unnecessary or premature admission to a hospital or care facility.

What if Home Health services don’t meet my needs?

If it is determined that Home Health services are not required, you may be directed to other community resources to meet your needs.

Am I eligible?

You must meet eligibility requirements for Home Health services prior to accessing services. Learn more about who is eligible.
Will I need to pay anything?

Some services are provided free of charge while others include a cost based on your after tax income. Learn more about costs associated with our Home Health services.

Contact us