Chilliwack

(Photo credit: Province of B.C.)
Fraser Health is responsible for providing quality health care services to the people of Chilliwack. This includes residential care and assisted living, public health, home health, end of life care, mental health and substance use support, along with specialized programs for children, women and Aboriginal people. We provide care in 945 beds across Chilliwack in our hospital, residential care and mental health and substance use programs.
The following information provides a snapshot of some of the health services available within or near Chilliwack. Depending on your needs, you will have access to a broader continuum of specialty resources and health care professionals located throughout Fraser Health and Vancouver Coastal Health.
Population Profile
- Average family income after-tax: $69,783
- Unemployment rate in 2011: 6.3%
- Non-official languages spoken at home in 2011: German (0.5%), Punjabi (0.4%), Korean (0.4%)
- Physicians per capita: 107 per 100,000
- Specialists per capita: 46 per 100,000
- Average life expectancy: 80.5
- BC Community Health Profiles - Chilliwack Community Health Profile
- My Health My Community - Chilliwack Community Health Profile
Key Facts
- 20 elementary schools
- 5 middle schools
- 1 combined middle-secondary school
- 2 secondary schools
- 3 alternate schools
- 1 distance learning school
Hospitals
Chilliwack General Hospital is a community hospital, whose role is to provide primary, core secondary, and some specialty services. These include services that can be accessed with or without a referral, such as 24/7 emergency and acute care, general and internal medicine, cardiac care, obstetrics, general surgery and certain surgical subspecialties, inpatient and outpatient care. Chilliwack General Hospital provides inpatient psychiatric care for adults along with outpatient detox for adults with substance use issues.
Offering a range of primary, secondary and specialty services, Chilliwack General Hospital has 148 acute care beds. In 2013/14, Chilliwack General Hospital saw 55,029 emergency room visits, provided care to 8,471 inpatient and 10,465 surgical daycare cases, delivered 824 newborns, and had 112,913 visits to ambulatory care.
Hospital Services
These services include:
- 24/7 Emergency
- Medicine
- Surgery
- Medical imaging
- Cardiac services
- Maternity care
- Pediatric care
Established: 1911
Beds: 131
Buildings: 1
Total Area metres2: 43,520
Community Services
- Chilliwack Home Health office provides nursing support, older adult day programs, case management, respite care and more.
- How to Access: Home Health services can be accessed by calling the Home Health Service Line at 1-855-412-2121. The home health team will start the assessment process, assign a case manager and then conduct an assessment of the person’s care needs to determine what home health services are required. Some clients may access home health services through a Home Health Liaison when they have been admitted at a hospital and cannot return home without support.
- We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs.
- Chilliwack and Agassiz currently have two Fraser Health owned and operated facilities and six contracted facilities. These facilities provide 714 residential care beds in the community.
- How to access: Subsidized residential care beds can be accessed by calling the Home Health Service Line at 1-855-412-2121. The home health team will start the assessment process, assign a case manager and then conduct an assessment of the person’s care needs to see if they are eligible for residential care. If a person already has a case manager and is receiving care at home, they can speak directly with their case manager about their desire for residential care.
- We provide a range of mental health and substance use services including inpatient and outpatient, community and residential services. They are organized in seven client service streams:
- Child, Youth and Young Adult
- Adult
- Community Residential Emergency Short Stay and Treatment
- Geriatrics
- Substance Use
- Tertiary (intensive and specialized services)
- Housing
- How to access: Please call the Chilliwack Mental Health office at 604-702-4860. Those looking for substance use support can also call the province-wide Alcohol and Drug Information Referral line at 604-660-9382 or 1-800-663-1441.
Public Health and Environmental Health
Mental Health
Services located in the Chilliwack Community include:
- Psychiatric Liaison Nurse in the Chilliwack General Hospital Emergency Department (16 hours/day - 7 days/week)
- Acute Adult In-patient Unit at Chilliwack General Hospital (18 beds)
- Community Mental Health Services:
- Central Intake and Referral Service
- Adult Short-Term Assessment and Treatment (ASTAT) Team: session limited 1:1 counselling
- Group Therapy Services (GTS): core and specialty groups, including perinatal services
- Adult Community Support Services (ACSS) Team: for individuals with a serious and enduring mental illness
- Older Adult Community Mental Health: short-term assessment and treatment for older adults with psychiatric issues, includes providing services to patients of the Primary Care Seniors Clinic at Chilliwack General Hospital
- Supported Housing and Residential Program (SHARP): a variety of levels of care available with housing options
- Concurrent Disorder Therapist: for clients with mental health and substance use issues
- Rapid Access Clinic (RAC): outpatient psychiatry consultations
- Fraser Health Outpatient Eating Disorders Program: for youth, adults and their families
- Chilliwack Mental Health and Chilliwack RCMP liaison services
- A liaison with the Ministry of Social Development and Social Innovation (MSDSI)
- Community Rehabilitation Services: Peer Support Program and Wellness Recovery Action Plan (WRAP), Clubhouse Program, Talking Tobacco Program through the Clubhouse, Therapeutic Volunteer Program, Rehabilitation Fund
- Nurse Practitioner Service: to individuals with mental health and/or substance use issues and the under-housed or homeless
- Chilliwack Health and Housing Centre: a joint initiative with BC Housing and the Pacific Community Resources Society, which includes housing for people who are homeless and/or at risk of homelessness and who have addiction and/or mental health challenges
- Regional Tertiary (intensive and highly specialized) Mental Health Services:
- Cedar Ridge, a 20-bed Adult Mental Health Rehabilitation Unit in Chilliwack
- Riverstone Home/Mobile Detox/Daytox: medically supported residential and home services for Fraser East communities
- Contracted substance use outpatient counselling and prevention program serving adults and youth (includes Youth Outreach Workers and School and Community-based Prevention Program)
- Child and Adolescent Psychiatry Outpatient Clinic: serves children up to age 16 that require access to a one time Child Psychiatrist consultation to assist their Family Practitioner or Pediatrician to manage children and youth with mental health concerns
Regional services available to individuals in Chilliwack include:
Substance Use Services
- Creekside Withdrawal Management Service: adult detox and dedicated youth detox, 30-day stabilization beds
- Creekside Daytox Program: medically monitored day program
- Maple Ridge Treatment Centre: Intensive Residential Treatment (IRT) program for men
- Kinghaven Treatment Centre: Intensive Residential Treatment (IRT) program for men
- Peardonville House: Intensive Residential Treatment (IRT) program for women – can accommodate pre-school age children
- Stabilization and Transitional Living Residences (STLR): contracted supportive recovery facilities for men and women
- Second stage supportive housing
- TEAM (co-ed); WELL (women); MELL (men): adult intensive recovery day treatment program
Mental Health
- Early Psychosis Intervention Program (EPI) for youth and young adults between 13 to 30 years old
- Psychosis Treatment Optimization Program (PTOP) provides additional supports for individuals living with psychosis who have not responded well to previous treatments
- Gaining Ground, a Fraser Health teen and young adult mental health promotion, prevention and early intervention initiative includes mindcheck.ca (a provincial website) and Speak Up (dedicated online space as well as targeted education and youth peer network)
- Youth Concurrent Disorders Program for youth with issues in both mental health and substance use
- Developmental Disabilities Mental Health Services for adolescents and adults with both developmental disabilities (IQ of 70 or less) and complex mental health needs
- Psychiatric High Acuity Unit (PHAU) at Abbotsford Regional Hospital and Cancer Centre
- Fraser Health Child and Youth Neuropsychiatry Clinic, Child and Youth Psychiatry General Teaching Clinic as well as Infant Psychiatry Clinic on Surrey Memorial Hospital grounds
- In-patient Adolescent Psychiatric Unit at Surrey Memorial Hospital
- Adolescent Day Treatment Program (ADTP) at Abbotsford Regional Hospital and Cancer Centre
- START (Short Term, Assessment, Response, Treatment) Team – program for youth
- Reproductive Psychiatric Clinic at Royal Columbian Hospital Outpatient Department and Gateway Station Mental Health
- Regional Neuropsychology Assessment and Consultation at Royal Columbian Hospital Outpatient Department
- Community Residential Emergency Short Stay Treatment (CRESST), located in Abbotsford
- Neuropsychiatry Outreach Clinic, located at Delta Hospital, provides specialized assessments and consultation for individuals with mental illness and brain injury
- Other Regional Tertiary (intensive and highly specialized) Mental Health Services:
- Arbutus Place, 42-bed Older Adult Rehabilitation and Behavioural Stabilization Program in Langley
- Clayton Heights, a 29-bed Older Adult Rehabilitation and Behavioural Stabilization Program in Surrey
- Connolly Lodge, a 20-bed adult specialized residential facility on Riverview grounds
- Cottonwood Lodge, a 24-bed adult specialized residential facility on Riverview grounds
- Cypress Lodge, a 20-bed mental health rehabilitation facility on Riverview grounds
- Memorial Cottage, a 25-bed mental health rehabilitation facility in Langley
- Cedar Ridge, a 20-bed Adult Mental Health Rehabilitation Unit in Chilliwack
- Oceanside, a 24-bed Acute Older Adult Unit in White Rock
- Timber Creek: 17-bed Intensive Tertiary Rehabilitation Unit; 12-bed Psychiatric Intensive Care Unit (6 beds allocated to Vancouver Coastal Health), two 15-bed Acute Assessment and Treatment Units
- Neuropsychiatry In-patient Program for adults with complex brain disorders/injuries and mental illness (Fraser Health has 10 beds in a Vancouver facility)
- Family Support, Education and Respite Program
- Mental Health Advocacy Services
- Disability Rights Advocacy website – Ask an Advocate
Emergency Services:
Centralized Fraser Health Crisis Line provides 24/7 telephone support, crisis intervention, suicide prevention and community resource information for people of all ages:
- 604-951-8855 for callers residing west of Aldergrove
- 1-877-820-7444 toll-free for callers east of Aldergrove
For information about these services please contact: Chilliwack Mental Health Centre: 604-702-4860 |45470 Menholm Road | Chilliwack
Or visit: https://www.fraserhealth.ca/health-info/mental-health-substance-use/
Province-wide Alcohol and Drug Information Referral: 604-660-9382 or 1-800-663-1441
Overdose Response Supports and Services
Prevention
Community forums: Participated in community forums on substance use services, harm reduction, stigma reduction and compassion.
Events: Hosted and/or participated multiple community events to raise awareness of the overdose crisis, including the Women’s Health Fair in Agassiz/Harrison.
Business outreach: Outreach to local businesses in Hope, Agassiz, Harrison and other communities to inform them on how they can help with overdose prevention, needle recovery, and engaging with individuals on the street through work with businesses and business improvement associations.
Addictions Task Team: In Chilliwack, a task team was formed to promote prevention, stigma reduction, and community-based opioid crisis response. This team is part of the Community Healthy Partnerships table and along with Fraser Health, includes participation from the City of Chilliwack, RCMP, the Ministry of Children and Family Development, the Division of Family Practice, Pacific Community Resources Society, Ruth and Naomi’s Mission and a community member at large.
Street Outreach Network: In Chilliwack, an outreach network was developed to enhance support and connect with frontline staff impacted by the overdose crisis. Coordinated by Fraser Health, the participants include Pacific Community Resources Society, RCMP, Griffin Security, Ann Davis Transition Society, Wilma’s House (Xolhemet Society), Ruth and Naomi’s Mission, Salvation Army, Chilliwack Community Services and Mamele’awt Qweesome and To’o Housing Society.
Peer engagement: Two peer engagement projects have been initiated involving stigma reduction and peer-led research. Projects include funding support to hire 5-12 people to engage with 100 of their peers and 100 community members.
Community outreach: Outreach to Hope Health Unit and Agassiz Youth Centre, Hope and Area Transition Society, and Thunderbird Motel to share information on the public health emergency, as well as mental health and substance use programs available.
Education,Training and Public Awareness Campaigns
Naloxone training: Naloxone training is available through Chilliwack, Hope and Agassiz public health units, as well as the Pacific Community Resource Society Mobile Health Van. Fraser Health has also trained twelve sites in Chilliwack and more in the surrounding communities that provide social services, health services, housing and shelter to administer naloxone and reverse overdose.
Harm Reduction
Take Home Naloxone kits and harm reduction supplies: Take Home Naloxone kits and harm reduction supplies are available at Chilliwack, Agassiz and Hope public health units, community mental health centres and Pacific Community Resources Society Mobile Health Van. In Chilliwack, harm reduction supplies are available at Pacific Community Resource society, which includes Chilliwack Health and House Centre and Mobile Outreach.
Safe sharps disposal: Sharps disposal services are available Chilliwack, Hope and Agassiz public health units.
Safe sharps recovery: In Chilliwack, Pacific Community Resource Society and Griffin Security undertake regular sweeps of key locations in order to identify and safely dispose of any discarded sharps. In Chilliwack, Hope, Kent and Agassiz, community members who find discarded sharps may contact Pacific Community Resources Society Mobile Health Van to arrange collection.
Surge outreach: Monthly, on weeks when income assistance cheques are issued and during periodic surges in overdose volumes, public health nurses and Mental Health and Substance Use clinicians conduct outreach to areas with high volume of overdoses to distribute Take Home Naloxone, intervene in overdoses, assess and refer people to treatment.
Treatment
Opioid Agonist Treatment clinics: Improved access to first line treatment for opioid addiction (medications like Suboxone and methadone) with a clinic in Chilliwack.
Outpatient substance use programs: Provided through a contracted agency in each community, outpatient substance use programs include school-based prevention services, individual and group counselling, family support, psycho-education and opioid agonist treatment.
Substance Use Treatment Beds: Increased access to treatment by opening 147 new substance use treatment beds throughout the region, for a total of 465. In addition, Fraser Health has access to 32 beds at Burnaby Centre for Mental Health and Addictions and 5 at Heartwood Centre for Women in Vancouver. The 465 beds are a combination of sobering centre mats, withdrawal management, short-term access to recovery, stabilization and transitional living residence and intensive residential treatment beds. These services include specialized support for Indigenous men and women, young men and women ages 19 to 24, and women (including pregnant women). The following services are located in Agassiz and Chilliwack:
- Intensive residential treatment (IRT) beds: 165 IRT beds for adults (including 4 for youth and 22 for young adults 19-24 years old) in five owned and operated/contracted programs. Of these beds, 12 IRT beds are located in Chilliwack.
- Stabilization and Transitional Living Residences (STLR): 219 beds, including 4 for youth, for individuals post-detox that require additional support. Of these beds, 23 are in Agassiz.
- Short-term Transitional Access to Recovery (STAR): 26 STAR recovery beds for people 19 years and older who are homeless, or at risk of homelessness due to substance misuse. Of these beds, 2 are located in Agassiz.
Riverstone Home/Mobile Detox/Daytox: Medically supported residential and home services for people in Abbotsford, Chilliwack, Mission, Agassiz, Hope and Maple Ridge/Pitt Meadows communities.
Outreach team: The Chilliwack outreach team provides services seven days a week, 12 hours per day. The team provides services to people with serious mental health or substances use concerns that require intensive outreach. We are also currently recruiting for a new outreach position for Indigenous people with mental health and substance use issues in partnership with the First Nations Health Authority. In addition, the team works with Chilliwack General Hospital’s emergency department and inpatient units to identify patients with substance use needs who can be safely discharged and be better served in a community setting.
Health Services Leadership
Our Partners
45600 Menholm Road
www.fvhcf.ca
Chilliwack Hospital Foundation
Phone: 604-793-4483