What's new in Langley

Across our region, we are investing in community-based care by increasing health care resources in community settings. This means patients will receive the right level of care in the right places. This is about looking at the programs and services we provide and making decisions that are in the best interests of patients and residents, decisions that will help people avoid being in hospital, get them out of hospital more quickly and support them more fully in the community and in their homes.

What we are talking about is a complex shift of resources but our goal is clear – to promote health, wellness and prevention in our communities. All of our decisions are based on what is best for the communities we serve and the people we care for.

Here are some examples of how this is happening in Langley.

Community Services in Langley

Seniors

  • Langley is one of three Fraser Health communities selected for the implementation of a new model of care for frail seniors to help them avoid hospitalization and help them stay in their homes longer. Working with the Ministry of Health, and in partnership with the Langley Division of Family Practice, we are developing a rapid response service to meet frail seniors’ urgent care needs. We are creating inter-professional care teams of pharmacists, social workers, physical therapists and occupational therapists to work directly with GPs in order to provide tailored services to meet seniors’ needs. Plus, we are investing in a Medical Mobile Unit to increase our ability to deliver health care right to vulnerable and frail seniors where they live.

Langley Memorial Hospital Updates

  • In 2014/15 we invested $3.053 million in capital equipment for Langley Memorial Hospital.
  • In 2014 the expanded maternity unit opened, adding seven additional single-occupancy maternity care rooms and one double-occupancy room, with reserved space for additional rooms to support future growth. The project also included relocating the maternity clinic, which sees more than 10,000 annual patient visits, next to the maternity centre, so patients do not have to travel throughout the hospital to access care. Now, all maternity services are in one central location.
  • We are working on initiatives to strengthen community transitions through a medicine specialty rapid access clinic, and to boost access for seniors to our outpatient services.
  • In spring 2017, we received business plan approval for the expansion of the emergency department. The expansion will increase the number of treatment spaces in the emergency department to 49 from 31, and will also have a separate pediatric waiting area. Mental health and substance use patients will benefit from a secure, separate treatment area so their needs can be addressed privately and in a way that best supports the care they require.

Regional Updates

Across Fraser Health, we are investing in: 

Home Health

  • This program provides clients who need help to manage their health and to live safely in their homes with case management services, nursing support, older adult day programs, respite service for caregivers, and more. We have added staff to improve access to home support – bathing and medication management, for example – and other home health services – wound care and short term-physiotherapy – by clients who are either recovering at home following a hospital stay or seniors who need help to remain independent at home.

Home First

  • Home First is expanding in Abbotsford with the addition of key team members to improve access to home support and other Home Health services. Home First is a program for seniors in hospital who have been assessed at the residential care level who have the potential to go home instead. They are fast-tracked to return home with the home health supports they need as well as other community supports, medical and non-medical. Nearly 1,000 patients returned home and avoided residential care placement in the first three years of Home First (2012 to 2015).

BreatheWELL/COPD

  • This community program offers clients with a diagnosis of chronic obstructive pulmonary disease (COPD) home-based education to help them manage their disease and prevent flare-ups which could otherwise send them to the emergency room or result in hospitalization. A respiratory therapist works with the client and their doctor to develop a health improvement plan, and connects the client with community services such as lung rehabilitation, home supports, rehabilitation therapy and exercise programs. As of March 2016, 1,430 people are accessing the service across the region. The program is now expanding to Fraser Health residential facilities.

Residential Care

  • We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs. In 2016 we will add 403 new residential care beds and we will bring 228 of our existing residential care beds up to current care standards. Across the region, with new investments this year we have a total of 8,254 residential care beds available in Fraser Health, an increase of 7.9% since 2010. There are currently six residential facilities in Langley.

Mental Health and Substance Use Services

  • Across the region, 226 new and redeveloped beds will become available for clients with mental health and substance use challenges in 2016/17. Of these, 96 are residential care beds (a mix of licensed residential care and assisted living); 33 are Supported Independent Living subsidies; and 97 contracted beds will provide services and supports to individuals with substance use challenges.
  • We offer detox and treatment services to a wide range of clients – including children and youth, adults and seniors – through inpatient and outpatient services throughout the community. These services include emergency short stay treatment programs and housing support.
  • A state-of-the-art Child and Adolescent Psychiatric Stabilization Unit (CAPSU) for children and adolescents with urgent mental health issues is set to open this spring at Surrey Memorial Hospital. CAPSU will serve young people from across the region, aged six to 17, who need a five- to seven-day stay in hospital for stabilization. CAPSU will be home to a Snoezelen™ Room, a multi-sensory environment used to help reduce agitation and anxiety and stimulate and encourage communication, the first of its kind for children and youth in a hospital psychiatric unit in Canada.  

Outpatient Rehabilitation

  • We are developing patient-centered clinical tools and processes that to improve access and coordination of services to enhance outcomes.

Recent kudos for our health care providers

  • I want to thank Fraser Health, Langley Memorial Hospital, and in particular the nurse and dietitians for the thrice three-hour class on diabetes management. The content was well designed, and each of the three teachers was accessible with any question. These classes enable me to manage my blood glucose as well as my weight, and I am pleased, as is my doctor, with the remarkable progress I have been making. I am confident that these classes are cost effective in the long run as part of preventive medicine. Thank you so much! (Via feedback@fraserhealth.ca)
  • I went to Langley Memorial Hospital emergency .... The doctor was very nice, and the entire staff that did my procedure was, but Michelle was beyond amazing. She was very sympathetic, attentive, and did everything she could to make me as comfortable as I could be in that situation. After my procedure, three of the nurses went and saw my partner to let him know I was fine and to make sure he was doing ok. I just wanted all the staff that dealt with us that night to know their compassion and efforts did not go unnoticed and were greatly appreciated. (Via feedback@fraserhealth.ca)
  • I was treated with professionalism and respect. I saw many nurses and they all had the same kind and gentle manner… thank you! (Via Langley Ambulatory Clinic – Langley Home Health)
  • Langley nurses were angels from God. They are the most caring nurses I have ever encountered.  They smile and are patient and loving. When I cried, they hugged me. I also have to thank my doctor for saving my life. I wouldn’t be home now except for him. Thank you Langley Hospital I now feel fantastic. (Via the Langley Times)
  • I was in surgical daycare, the OR, and then recovery area at Langley Memorial Hospital yesterday.  I am so grateful for the excellent, friendly, efficient care I received. Thank you for everything. (Via feedback@fraserhealth.ca)

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