Hurt or sick at work?

If you were injured or experienced an incident at work, click here to learn the steps that you need to follow.

• Seek appropriate medical attention, if required.
• Report the incident to your manager/supervisor.
• Call the Provincial Workplace Health Call Centre at 1-866-922-9464 to report the initial injury or incident as soon as possible. 
  If advised by the Provincial Workplace Health Call Centre, call WorkSafeBC teleclaim at 1-888-967-5377 to complete an incident report.

Your manager/supervisor and Worksafe BC should be in contact with you soon after the incident.

1. Report your absence via EARL (the employee absence reporting line) at 604-605-3275 or 1-877-342-3275, or if your department is using MySchedule Pro, report via this system
2. Update the Provincial Workplace Health Call Centre at 1-866-922-9464.

The Provincial Workplace Health Call Centre will share your incident details with the Absence and Disability Management team only if you miss time from work and/or are unable to perform the full scope of your job. For this reason, it is important to update the Call Centre if you begin missing time from work, or if you have returned to work but are still unable to perform all of your job duties.

The Absence and Disability Management team supports your recovery from illness or injury and helps you stay at work or return to work safely. We work with your union, if applicable, as well as insurance providers, health care professionals, and your department to support your recovery.

Review considerations while off work for full details about your reporting obligations while off work.

In addition to the expectations detailed in considerations while off work, you are also expected to:

• Update your claim owner at WorkSafe BC on the progress of your recovery and return-to work plan.
• Support the prevention of future incidents by fully participating in the incident investigation.

While you are waiting for your WorkSafeBC claim to be accepted, you will be paid from your accrued sick bank. If your claim is accepted, the sick bank you used while waiting for your claim decision will be replenished, and WorkSafe BC will contribute to your wage payments.

If your illness or injury will keep you off work for longer than the amount of time you have in your sick bank, you can apply for the EI Sickness Benefit. Start your application as soon as possible as it can take approximately 28 days before you receive your first payment.

• For updates on your claim or payments, contact your WorkSafeBC claim owner at 1-888-967-5377.
• For Fraser Health payroll information, contact your timekeeper or Fraser Health’s payroll team at 604-520-4022 or toll free 1-877-795-4119 option 2.
• Review Your sick time - know your numbers to learn more
• To check that status of your sick bank, log in to myFHinfo.

Review our pay and benefits page for further information.

• Employer paid benefits may stop once you have depleted your leave of absence bank.
• You have the option to continue your benefit coverage by paying the premiums yourself.
• If you receive a letter from Benefits about your coverage or paying your benefit premiums, please respond by the deadline to avoid cancellation of your benefits.
• You may also qualify for Serious Illness and Injury Leave.
• If you have questions about your benefits or Serious Illness and Injury Leave, contact Benefits & Employee Information by phone at 604-520-4420 or email PIB@fraserhealth.ca.

Contact ICBC and Worksafe BC to determine your eligibility for insurance coverage. You can only receive wage loss and health care expense coverage from one insurer.

The claims process and decision is determined by Worksafe BC and timelines vary. You can assist the process by ensuring you:

• Seek medical attention
• Report your incident immediately to the Provincial Workplace Health Call Centre, and to Worksafe BC as directed
• Communicate with your medical provider(s) that your injury happened at work
• Respond in a timely manner to any requests from your Worksafe BC claims representative and Fraser Health’s absence and disability management team

Your role in your recovery and return-to-work is critical. Steps to follow:  

• Keep your manager/supervisor informed of your recovery timeline.  Remember that you do not have to share the specific details about your medical condition with your manager or supervisor.  
• Follow your treatment plan, in collaboration with your health care providers, absence and disability management team member and union (if applicable).
• Update your absence and disability management team member on the progress of your recovery and return-to-work plan.
• Update your claim owner at WorkSafeBC on the progress of your recovery and return-to work plan.
• Support the prevention of future incidents by fully participating in the incident investigation.
• If you’re struggling in your recovery, reach out to your absence and disability management team member. We are here to help.
• Remember that staying connected with your department while recovering can help with your social well-being.