Long term care and assisted living leaders provide required workplace training to your health care support workers and provide support to your care team, residents and families.

As part of the Health Care Access Program, long term care and assisted living leaders provide workplace orientation and training for their health care support workers before they begin their formal educational training.

Training and orientation for your facility care team, residents and families is also an essential part of supporting the success of the Health Career Access Program.

Providing orientation to your health care support workers

Health care support workers are required to complete seven steps as part of their orientation and ongoing training. More details about workplace training is available to HCAP participants.

Workplace training takes approximately 93-107 hours to complete, or approximately 12-14 days paid time.

  • Step one: Prior to first day

    Required training must be completed prior to working within the facility. You may wish to request a copy of the emailed course completion certificates.

    Required training:

    Required training for Fraser Health employees:

  • Step two: Within six weeks of hiring

    In-person or virtual violence prevention training (approx. 8h) is required for high risk environments:

  • Step three: Worksite orientation

    Provide health care support worker your site orientation, customizing the information to your community and local office, as needed.

    Orient your health care support workers to the site and to your policies and procedures, per your usual new employee processes.

    A list of items to cover include:


    Site orientation and overview of facility/work location

    Name and contact information of supervisor

    Name and contact information for occupational health and safety committee

    Employers’ and workers’ rights and responsibilities under the Workers Compensation Act and occupational health and safety regulations

    Employer’s health and safety program

    Workplace health and safety rules

    Potential workplace hazards (e.g. violence, exposure to infectious agents)

    Working alone procedures

    Violence in the workplace (e.g. how risk is communicated, reporting, etc.)

    Point-of-care risk assessment

    Hand washing stations (soap and water and/or alcohol-based hand rub)

    Personal protective equipment (location, use [including demonstration])

    Physical distancing markers

    Emergency codes and procedures applicable to your area

    whcallcentre.ca/ Who to contact if injured at work

    Location of first aid and how to get first aid

    WHIMIS information

    Orientation shifts

    Introduction to the care team

    Check-in procedures when reporting for shift

    Site documentation procedures

    On-site appropriate staff break areas

    Human resource processes and forms

    Leave requests (vacation and reporting absences)



  • Step four: Schedule mentor shifts

    Ensure orientation shifts are scheduled for the health care support workers with community health worker mentors.

    Orientation shifts provide the health care support worker with exposure to the various processes and procedures as well as the various roles on the care team, discussing how the health care support worker can support the role.

    Approximately 70h

  • Step five: Prerequisites for educational program

    Talent Acquisition ensures the health care support worker completes the prerequisite learning requirements for admission to their educational training.

  • Step six: Ongoing education and support 

    Health care support worker weekly meetings

    Provide information to the health care support worker about the monthly weekly touch base, to provide education and support while they are enrolled in the post-secondary institution. Encourage consistent attendance.

    Approximately 4 hours/month

    Health care support worker Community of Practice

    Provide information to the health care support worker about the monthly Community of Practice and encourage them to attend.

    Contact hcap@fraserhealth.ca if you need help sourcing this information. 

    Approximately 1 hour/month

Orient your care team members to the health care support worker role

The health care support worker is a new position on the care team. It is essential that all members understand:

  • the role of the health care support worker, what they can and cannot do.
  • the impacts to the care team’s roles and responsibilities
  • the supervision and the direction of health care support workers

The role of the health care support worker

The health care support worker role is non-clinical and non-direct. The role is intended to support the care team and the residents. Their role adds to the quality of life for the residents by spending one-to-one time with residents and helping care team members by freeing them up to provide more time providing clinical support to the residents. 

Care team orientation resources:

These documents are provided for printing and distribution.

Orient residents and families to the health care support worker role

It is important to provide information to the residents and their family members about the health care support worker role, so they know who the new staff member is and what their role is.

Resident and family orientation resources: