Step through Fraser Health’s Digital Front Door with Fraser, your digital health care navigator.
Fraser, your friendly digital health care navigator, is waiting to welcome you through our Digital Front Door!
Find the right service for you:
Type your needs into Fraser’s chat window. Fraser will help direct you to a suitable program or service based on information you share, what is closest to you and what is open.
For non-urgent and non-emergency concerns, Fraser may direct you to services such as Fraser Health Virtual Care, mental health services, substance use services or home and community care services.
Make appointments online:
Fraser can also help direct you to online booking tools for urgent and primary care centres, mental health services, substance use services and home and community care services.
To access our Digital Front Door, select ‘Ask Fraser’ in the top or bottom navigation bars of our website.
Note: The Digital Front Door provides results based on the time of day and services that are open at the time of use. This means you may receive different suggestions depending on the day and time you are using the tool.
About the ‘Ask for a callback’ feature for urgent and primary care centres
Fraser Health’s Digital Front Door allows you to ask for a callback from an Urgent and Primary Care Centre nurse. Urgent and primary care centres are for people who are not having an emergency but need medical care for an illness or an injury within 12 to 24 hours.
When the nurse calls you back, they will ask you about your health concern to help identify the best next step in your care journey.
The next steps could include:
- Asking you to come to the Urgent and Primary Care Centre at a particular time to see a member of the care team.
- Giving you suggestions for where you can receive the care you need, which may include other community providers, your local pharmacy or other health care providers such as dentists or optometrists.
Asking for a callback is available for residents of British Columbia who have a BC Services Card with a Personal Health Number that can be verified.
If you are not a resident of British Columbia or you do not have a Personal Health Number, you can call your nearest Urgent and Primary Care Centre location.