Sharing your experiences within health care helps us improve the services we deliver.
Sharing feedback
If you have a compliment or a complaint, please first speak with the person who provided the service or with the manager of the area.
Compliments
High five your health care provider. Send a compliment to your health care provider or Fraser Health team member.
Patient experience survey
When you use our services, we invite you to complete the Patient Experience Survey. You can find a link to the survey in the area you received care. We value your feedback and will use it to help us improve.
If you have recently been anywhere in Fraser Health, we would like to hear from you. Please tell us how we did by using this three-question Satisfaction Survey.
Concerns
Concerns are best addressed and resolved at the time and place they occur.
Patient Care Quality Office
The Patient Care Quality Office (PCQO) is the central access point for formal complaints that are not addressed at the service delivery level.
Whistleblower Hotline
Use the Whistleblower Hotline to report a known or suspected case of wrongdoing by Fraser Health.
The Whistleblower Hotline does not replace other established processes or usual reporting structures such as reporting to management, workplace safety, Patient Care Quality Office, or other reporting avenues