Before calling us, see our most popular topics in the "I Need To" box below to help direct you to the most relevant contacts.
Emergency Health Services
Call 9-1-1 if you or someone you love requires immediate medical attention for illness/injuries/overdose or the person is at risk of seriously harming themselves or others.
Fraser Health Crisis Line
604-951-8855 or toll-free 1-877-820-7444
Trained volunteers provide toll-free telephone support and crisis intervention counselling, 24 hours a day, seven days a week. You can also call for information on local services or if you just need someone to talk to. Learn more about Emergency Mental Health services.
Appointment scheduling or changes must be discussed over the phone by calling the service or location directly:
Suite 400, Central City Tower
13450 – 102nd Avenue
Surrey, BC V3T 0H1
Phone: 1-877-935-5669 or 604-587-4600
Please note: For Release of Information requests, please fax your request directly to the facility(s) where the patient/resident/client received care. Visit Request Your Health Record for more information and contact details.
Use the Whistleblower Hotline to report a known or suspected case of wrongdoing by Fraser Health.
The Whistleblower Hotline does not replace other established processes or usual reporting structures such as reporting to management, workplace safety, Patient Care Quality Office, or other reporting avenues. Complainants are encouraged to utilize these existing reporting structures. However, if for any reason, these avenues are not deemed appropriate or one is not satisfied of the outcome of a complaint made, a report can be made confidentially and anonymously to the Whistleblower hotline
Use the form below to share your thoughts with us via email. You will receive a response within five business days.
Do you have a patient care quality concern? If you select 'Complaints about Patient Care Quality,' your complaint will be shared with the Patient Care Quality Office directly. You will hear from the office within two business days.