What's new in Surrey

Across our region, we are investing in community-based care by increasing health care resources in community settings. This means patients will receive the right level of care in the right places. This is about looking at the programs and services we provide and making decisions that are in the best interests of patients and residents, decisions that will help people avoid being in hospital, get them out of hospital more quickly and support them more fully in the community and in their homes.

What we are talking about is a complex shift of resources but our goal is clear – to promote health, wellness and prevention in our communities. All of our decisions are based on what is best for the communities we serve and the people we care for. Here are some examples of how this is happening in Surrey.

Community Services in Surrey

Mental Health and Substance Use

  • In June 2017, we are opening two supervised consumption sites in Surrey. The sites will help reverse overdoses and connect people to treatment services in an area that has seen one of the highest overdose rates throughout the public health emergency. SafePoint is located on 135A Street. Quibble Creek Sobering and Assessment Centre will provide supervised consumption services to their clients.

Residential Care 

  • In April 2016, 95 beds will open at Elim Home in Surrey and in October 2016, 92 beds will open at Evergreen Baptist Care Home in White Rock/South Surrey.

Jim Pattison Outpatient Care and Surgery Centre

We are continuing to grow and enhance services at the Jim Pattison Outpatient Care and Surgery Centre:

  • All ambulatory wound care has been consolidated at the Jim Pattison Outpatient Care and Surgery Centre, providing seven day per week access to services, including evening appointments.
  • In partnership with Trans Care BC, we have added a voice therapy clinic for transgender clients in the evening.
  • In partnership with the Vancouver Prostate Centre, we are the in the process of adding a prostate cancer support group program in the evening.
  • In partnership with the Surrey Hospital and Outpatient Centre Foundation, and TB Vets, we will be offering a medically managed smoking cessation program.
  • In partnership with the Surrey North Delta Division of Family Practice, we are improving our referral and communication systems so that it is easier for patients and practitioners to access and receive services.
  • We have a new video-conferencing telemedicine communication system which permits physicians and other health care providers to phone patients and interact through a monitor rather than the patient seeing the care provider in person at the clinic.
  • Eleven clinics at the centre have established a daily emergency appointment capability to help facilitate early hospital discharges of patients.
  • The South Asian Health Centre was relocated to the centre in March.
  • The Wound Care Clinic is expanding operations from two days a week caring for 24 patients, to five days a week caring for 75 patients in April.
  • We are starting a Virtual Cardiac Rehabilitation Program in May - anticipating 120 patients annually.
  • We are establishing a Complex Medical Conditions clinic opening in June for Physicians, Nurse Practitioners and multidisciplinary teams to provide care to patients with multiple health conditions.
  • Planning is underway to expand use of the operating rooms to have the final 1.2 operating rooms in the facility opened within a year.
  • Clinics and new services are working towards extending their care hours into evenings and weekends. 

Surrey Memorial Hospital Updates

  • In 2014/15 we invested $2.654 million in capital equipment for Surrey Memorial Hospital and Jim Pattison Outpatient Care and Surgery Centre, including ultrasound equipment, operating room tables and a digital mammography machine. 
  • In 2014, the new Critical Care Tower opened, adding five floors of additional beds to provide more space, more patient rooms, more equipment and more staff. The tower doubled the capacity of the Neonatal Intensive Care Unit for high-risk babies and includes a Ronald McDonald Family Room for moms and dads to take a break. For adult patients it has expanded Acute Stroke Care and Intensive Care Units, and two bigger medical units. There is also an expanded hospital laboratory and a UBC School of Medicine space.
  • In 2013, the new Emergency Department opened. The new facility is organized into specific zones to provide efficient, patient-centred care. This includes separate areas for walk-in and triage, patients in critical condition, less-critical patients and a mental health and substance use zone, as well as a separate, kids-only pediatric emergency. The pediatric emergency has its own entrance, private treatment rooms, a family area and a special area for pediatric mental-health patients along with a care team that will be on site 24/7.

Regional Updates

Across Fraser Health, we are investing in:

BreatheWELL/COPD

  • We are providing home-based education about self-management techniques for clients with COPD – how to stay in control, prevent flare-ups, and/or follow action plans in case flare-ups occur – to help them avoid hospital, stay at home safely and lead an active lifestyle. As of March 2016, 1,430 people are accessing the service across Fraser Health.  

Home First

  • Our Home First program is supporting seniors in hospital who have been assessed at the residential care level who have the potential to go home instead. They are fast-tracked to return home with the supports they need from our home health services as well as other community providers, medical and non-medical. Nearly 1,000 patients returned home and avoided residential care placement in the first three years of Home First in Fraser Health from 2012 to 2015.

Residential Care and Assisted Living 

  • We provide subsidized residential care for adults who can no longer live safely or independently at home due to complex health care needs. In 2016 we will add 403 new residential care beds and we will bring 228 of our existing residential care beds up to current care standards. Across the region, with new investments this year we have a total of 8,254 residential care beds available in Fraser Health, an increase of 7.9% since 2010. 

Mental Health and Substance Use

  • Across the region, 226 new and redeveloped beds will become available for clients with mental health and substance use challenges in 2016/17. Of these, 96 are residential care beds (a mix of licensed residential care and assisted living); 33 are Supported Independent Living subsidies; and 97 contracted beds will provide services and supports to individuals with substance use challenges.
  • The Rapid Access Clinic (RAC), which provides timely access to a one-time  consultation with a Psychiatrist and nurse from your local Mental Health Centre (MHC), in order to provide your General Practitioner (GP) or Nurse Practitioner (NP) with treatment recommendations.
  • The START Team (1-844-START11), which provides an assessment and intervention program for 6-18 year olds experiencing a mental health crisis in Fraser Health.
  • Surrey is one of six Fraser Health communities with an Assertive Community Treatment (ACT) team: an innovative approach to provide support for hard-to-reach adults with serious and persistent mental illness who have not connected with, or responded well to traditional mental health care. The teams are comprised of various mental health and substance use professionals including a team coordinator, psychiatrist, social workers, registered nurses, mental health care workers, occupational therapist and peer support workers. The ACT team is intended to be mobile and deliver 75 per cent of its services in settings such as a person’s home, shelters, drop-in centres, or parks. The program, which has more than 300 clients across our health region, reduces barriers through an outreach approach, extended hours of service, and a "housing first" philosophy. The ACT team serves 90 clients in Surrey (First ACT team) and 60 clients in Surrey/North Delta.
  • As part of our efforts to bring supervised consumption services to communities where the need is greatest, we submitted the remaining components of our application for supervised consumption services in Surrey to Health Canada in February 2017.
  • A state-of-the-art Child and Adolescent Psychiatric Stabilization Unit (CAPSU) for children and adolescents with urgent mental health issues is set to open this spring at Surrey Memorial Hospital. CAPSU will serve young people from across the region, aged six to 17, who need a five- to seven-day stay in hospital for stabilization. CAPSU will be home to a Snoezelen™ Room, a multi-sensory environment used to help reduce agitation and anxiety and stimulate and encourage communication, the first of its kind for children and youth in a hospital psychiatric unit in Canada.  

Outpatient Rehabilitation

  • We are developing patient-centered clinical tools and processes that to improve access and coordination of services, to enhance outcomes.

Recent kudos for our health care providers

  • I brought my grandson to the Jim Pattison Outpatient Care and Surgery Centre lab today for a sweat test and blood work. I was so thankful for the care that he got. He was nervous, and while he was being set up for them collecting sweat, it was suggested he drink lots of water. I quickly went downstairs to the cafeteria to get some, and while I was gone, my grandson vomited. The technician looked after him, put a cold towel around his neck, and asked him questions about how he was feeling. When he was all set up for the sweat test, she went ahead and got him ready for the blood test. She knew he was nervous and gave him suggestions, such as talking to Grandma, to take his mind off what she was doing as well as reassuring him it would only take one minute to collect. I believe it only took her about 30 seconds. I don't know her name but she wore a very interesting shirt that said "drama queen.” It really touched me that she was so caring, and I believe she said her kids were older than my grandson but she had asked him what he liked to do. When he started talking about hockey that kept his mind off what was happening. (Via feedback@fraserhealth.ca)
  • A heartfelt thank you to the surgical daycare team! I recently accompanied my elderly mother for day surgery at Surrey Memorial Hospital. Dr. Anderson and the team of staff working in surgical day care were absolutely “awesome” with my mother who also has visual impairment. The nurse “Cheryl” was patient, and compassionate, taking her time with my mother every step of the way. The entire team displayed a caring attitude ensuring my mother felt cared for. (Via feedback@fraserhealth.ca)
  • I came to Surrey Memorial Hospital’s Emergency on February 14 – reluctantly. I don't generally like to seek care at the hospital, but this time I needed it. My reluctance is usually with the anticipated long waits and having my whole day dedicated to being in Emergency. I came in, and although the waiting room was full, there was a nurse circulating and doing vitals etc., which seemed to speed up my service. I waited just a short time and was taken in, registered, off to X-ray and waited for the doctor – all within the hour. I got my results and even got booked for follow-up before I left. It was probably the most efficient time I have spent in an Emergency room and it didn't ruin my day. Much thanks for the speedy process and efficiency. (Via feedback@fraserhealth.ca)
  • I am a patient at your rehab services clinic at Surrey Memorial Hospital and was treated by Tory. I want you to know how awesome Tory is as a therapist. She is very professional and personable at the same time. I am a senior and have had to seek the services of physiotherapists in my past. None, in my experience, measure up to Tory. She is knowledgeable and caring about me, the patient. I have to thank her for the progress she has made in the recovery of my injury. She is such an asset to your group! (Via feedback@fraserhealth.ca)
  • I was recently a patient in the ER Department of Surrey Memorial Hospital. Beginning at reception and continuing until a nurse wheeled me to the front door, the staff was polite and caring. The physician was Dr. Rob Cheyne and the only nurse’s name I remember was Karen. All personnel are to be commended on their attitude and skills. I hope you will bring these kudos to their attention. (Via feedback@fraserhealth.ca)

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